My payment on microsoft

Question

My payment on microsoft

Sueshrell Leon 0

I had my payment automatically and not sure how that happened. I need to speak with someone re the amount and what am I receiving from you.

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Reed, Stephanie W (sreed12) 0 Reputation points

2026-10-16T15:14:51.78+00:00

i PAID MY ACCOUNT YESTERDAY, AND NOW YOU WANT ME TO PAY AGAIN TODAY, MAKE IT MAKE SENSE, GATES NEED TO CHECK WHAT PEOPLE ARE DOING!
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-16T18:42:27.7733333+00:00

Reed, Stephanie W (sreed12) wrote:

I paid my account yesterday, and now you want me to pay again today

Stephanie,

Please go to https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .

If you need further assistance from your fellow users, please start your own thread. Use the Ask a question option. Good luck.

The current thread is old and it will be closed.

Answer recommended by moderator

DaveM121 949.2K Independent Advisor

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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1 additional answer

Reed, Stephanie W (sreed12) 0 Reputation points

2026-10-16T15:14:51.78+00:00

i PAID MY ACCOUNT YESTERDAY, AND NOW YOU WANT ME TO PAY AGAIN TODAY, MAKE IT MAKE SENSE, GATES NEED TO CHECK WHAT PEOPLE ARE DOING!
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator

2026-10-16T18:42:27.7733333+00:00

Reed, Stephanie W (sreed12) wrote:

I paid my account yesterday, and now you want me to pay again today

Stephanie,

Please go to https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .

If you need further assistance from your fellow users, please start your own thread. Use the Ask a question option. Good luck.

The current thread is old and it will be closed.

Answer 1

To identify the charge and what it is for, start here:

Go to the Manage your payments page of the Microsoft account dashboard.
Select Investigate to review the charge.
Check the Services & subscriptions page to see active subscriptions, renewal status, and subscription end dates.

Common reasons for an unexpected Microsoft charge include:

A Microsoft subscription has recurring billing enabled.
A previously declined charge was charged again.
A pre-order or split order was shipped.
Someone known to the account holder made a purchase with the card.
An in-app purchase was made from an app, game, or Office.

If the goal is to speak with support about the amount or the subscription:

Go to Contact Microsoft Support.
Enter the billing problem and select Get Help.
If more help is needed, select Contact Support to reach the best support option.

If the charge is tied to a subscription that was meant to be canceled, one documented reason for still being charged is canceling too close to the billing date. Cancellations must be made more than 2 days before the billing date.