Try this one:
Support request:
https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811
Cant find my minecraft realm subscription to cancel
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Katie Williams
0
Reputation points
I have tried going into my microsoft account that is linked to my minecraft but the realm subscription won't show up there. I downloaded minecraft bedrock from the minecraft launcher for windows and it allows me to press cancel in game, but then it brings me back to the same page on my microsoft account where the realm subscription isnt. I have also tried looking on my xbox and it isnt there either. I am still being charged but cannot find the subscription anywhere to cancel it.
Windows for home | Other | Gaming
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Sophie Sparckles 0 Reputation points2026-11-10T16:45:25.4966667+00:00 I'm also having this issue. I only found out because I wanted to upgrade my Realm subscription.
Turns out you can't even give the MORE money without experiencing issues.
Whenever I try to access the Realm subscription details, it also take me to my Microsoft account subscriptions page where it doesn't show up at all. The realm works, and the payments are going out, but I can't access the subscription in order to cancel it, which is apparently required to upgrade the subscription.
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2 answers
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Gérard Oomens 133.7K Reputation points Volunteer Moderator2026-11-10T16:55:57.8566667+00:00 -
Sophie Sparckles 0 Reputation points
2026-11-10T17:21:31.8+00:00 Hi, the first is the first thing I tried.
As I STATED i am unable to see my Realm in the subscriptions page in order to to follow it's instructions.
I have already gone down the Minecraft Support ticket route. They are the ones who sent me here.
I have detailed this further in my own Microsoft help request:
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Gérard Oomens 133.7K Reputation points Volunteer Moderator
2026-11-10T17:24:23.75+00:00 Sorry, I have no further suggestions. It is strange that support refers you to the forum.
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Sophie Sparckles 0 Reputation points
2026-11-10T17:26:01.3+00:00 That's what I thought. But they decided that because it was a "billings and subscription" issue, they referred me here and closed my support ticket
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