365 is prompting renewal payment but it has been paid

Question

365 is prompting renewal payment but it has been paid

justin hardee 0

when i login in to 365 I am prompted to renew my account before i lose all my info. However, I made the payment on 7.17.2026 and it cleared my bank account on 7.19.2026. How do I resolve this?

Formerly Frustated 0 Reputation points

2026-10-05T00:29:37.36+00:00

I was trying to get a live agent for two weeks. This is the time I signed up for a Microsoft 365 subscription.

Artificial Intelligence bots were not solving my issue: that my Office files were not recognizing my renewing the subscription. I had about a nine-month hiatus.

Issue: my files were still looking to an no longer used email address for permission to operate,

Solution: Went into Microsoft Work, as instructed by this webpage, I logged-out of Microsoft Office. I then rebooted my laptop computer, again from instructions on this webpage. Upon my computer coming back alive, I tested the Office applications with my old files: Success was had,

Thank you, the one that posted this solution for me, as I was not happy spending two weeks of subscription fees for files I could not work on.

I now must get to work doing tasks using Office products that have become back-logged due to my inability to open relevant files that past two weeks.

Signed,

Now a Happy Camper

EDIT:

After submitting my post/thanks, I see that it was DaveM121 that furnished the winning solution.

1 answer

Your answer

Formerly Frustated 0 Reputation points

2026-10-05T00:29:37.36+00:00

I was trying to get a live agent for two weeks. This is the time I signed up for a Microsoft 365 subscription.

Artificial Intelligence bots were not solving my issue: that my Office files were not recognizing my renewing the subscription. I had about a nine-month hiatus.

Issue: my files were still looking to an no longer used email address for permission to operate,

Solution: Went into Microsoft Work, as instructed by this webpage, I logged-out of Microsoft Office. I then rebooted my laptop computer, again from instructions on this webpage. Upon my computer coming back alive, I tested the Office applications with my old files: Success was had,

Thank you, the one that posted this solution for me, as I was not happy spending two weeks of subscription fees for files I could not work on.

I now must get to work doing tasks using Office products that have become back-logged due to my inability to open relevant files that past two weeks.

Signed,

Now a Happy Camper

EDIT:

After submitting my post/thanks, I see that it was DaveM121 that furnished the winning solution.

Answer 1

DaveM121 937.5K Independent Advisor

1

Open Word.

In Word, log out of Office.

Restart (not shut down) your computer, then log back into Office, is your subscription then recognized correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.

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