New outlook moving my sent emails into my draft email folder

Question

New outlook moving my sent emails into my draft email folder

Jim Bold 0

New outlook moving my sent emails into my draft email folder. Also, there are redundant drafts created when I haven't intentionally closed the original draft email

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kevin wilcox 0 Reputation points

2026-10-23T15:17:24.1066667+00:00

I can't believe Microsoft is still treating each instance of this as though it is a complete surprise and anomaly. I abandoned new outlook about three years ago because of this very issue, and it was clearly quite widespread then. Following purchase of a new laptop I went back to new outlook a couple of days ago and I am immediately experiencing the same thing. This is ridiculous. No fix even now? Not one of the alternative email client apps I've used has this issue, yet Microsoft, supposedly the grand-daddy of all office software, can't be bothered to fix this bug. Shame on you. And, of course, goodbye again.
Hornblower409 18,700 Reputation points

2026-10-24T18:25:06.6033333+00:00

@kevin wilcox said

I am immediately experiencing the same thing

If you want to see if there is a recent fix for the problem, You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

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kevin wilcox 0 Reputation points

2026-10-24T21:56:16.3966667+00:00

I’m not expecting that there’s a fix. If there was, it wouldn’t still be happening all these years on, it would have been patched out. Like I said, it’s been a known problem for years and the fact that Microsoft are still acting all surprised each time it’s raised says it all. The solution is to switch to a different email client, if you can.

1 answer

kevin wilcox 0 Reputation points

2026-10-23T15:17:24.1066667+00:00

I can't believe Microsoft is still treating each instance of this as though it is a complete surprise and anomaly. I abandoned new outlook about three years ago because of this very issue, and it was clearly quite widespread then. Following purchase of a new laptop I went back to new outlook a couple of days ago and I am immediately experiencing the same thing. This is ridiculous. No fix even now? Not one of the alternative email client apps I've used has this issue, yet Microsoft, supposedly the grand-daddy of all office software, can't be bothered to fix this bug. Shame on you. And, of course, goodbye again.
Hornblower409 18,700 Reputation points

2026-10-24T18:25:06.6033333+00:00

@kevin wilcox said

I am immediately experiencing the same thing

If you want to see if there is a recent fix for the problem, You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)
kevin wilcox 0 Reputation points

2026-10-24T21:56:16.3966667+00:00

I’m not expecting that there’s a fix. If there was, it wouldn’t still be happening all these years on, it would have been patched out. Like I said, it’s been a known problem for years and the fact that Microsoft are still acting all surprised each time it’s raised says it all. The solution is to switch to a different email client, if you can.

Answer 1

Dear @Jim Bold,

To ensure I understand your request correctly and to support you as effectively as possible, I need more specific information from you:

Could you share a screenshot of the issue?
Did this issue happen before?
Do other colleagues experience the same issue?

Based on your description, this appears to be related to a synchronization or autosave behavior in New Outlook, where a stale draft copy may remain after the message has already been sent. First, please confirm whether the affected message appears in Sent Items in Outlook on the web. If it does, the message was sent successfully and the item in Drafts is likely a leftover draft copy.

Before deleting any leftover draft, please verify that the sent message is visible in Outlook on the web, because similar reports indicate that deleting a leftover draft may sometimes affect the corresponding sent item. After confirming the sent copy is safe, please try these steps:

1> Repair or reset New Outlook

On Windows: Open Settings > Apps > Installed apps > New Outlook > Advanced options.

Select Repair first.

If the issue continues, select Reset.

2> Remove and re-add the account in New Outlook

In New Outlook: Open Settings > Accounts > Email accounts > manage next to the affected account > Remove the account > Restart New Outlook > Add the account again.

Please also test whether the same behavior occurs in Outlook on the web and Classic Outlook or only in the New Outlook desktop app.

If the issue persists, I recommend you contacting your IT Admin for further assistance. How do I find my Microsoft 365 admin? - Microsoft Support. They can raise a support ticket if the issue still happens. Get support - Microsoft 365 admin | Microsoft Learn. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can refer it to a specialized team for deeper analysis.

I hope the information shared helps point you in the right direction.

As a moderator, I do not have the tools to investigate your specific account directly, as this is a support forum between users. Moderators and collaborators, including external Microsoft employees, may not directly intervene in the functionality of Microsoft products or access internal systems. Our role is limited to providing technical guidance on reported problems, requests, or ideas. However, I will do my best to guide you as clearly as possible.

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Huy-K 13,990 Reputation points Microsoft External Staff Moderator

2026-07-18T00:31:14.6766667+00:00

Dear @Jim Bold,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.