Azure Free Trial Credit Not Showing

The account and subscription can’t be checked directly. However, a few things can be verified and tried based on how Azure free accounts work and the documented troubleshooting steps.

1. Confirm that the Azure free account is active
   • After sign-up, the Azure free account is active for 30 days and includes a credit (typically USD 200) that can be used on any service except third‑party Marketplace purchases.
   • If the free account was created successfully, it should be possible to create services and the credit will be consumed as resources are used.
   • If there was any issue during sign-up (identity verification, billing details, or eligibility), the credit might not be provisioned correctly.
2. Check for common sign-up and billing issues
   • If any of the following messages appeared during sign-up, follow the documented guidance:
     • “We cannot proceed with sign-up due to an issue with your account. Please contact billing support”
       • Sign in to the Microsoft account center, go to Your info, and verify that billing and shipping details are complete and valid.
       • Ensure the billing address for the credit card matches bank records.
       • If the issue persists, try a different browser or InPrivate/Incognito mode.
     • “You are not eligible for an Azure subscription”
       • Verify that profile information (contact email, street address, phone number) and credit card details are correct.
       • Confirm that there is no other Microsoft account using the same information.
     • Credit card declined or not accepted
       • Virtual or prepaid cards are not accepted. If such a card was used, the free account may not have been fully activated.
3. Verify that usage can be seen for free services
   • Usage for free services appears in the Azure portal only after resources are actually used, and it is delayed by 1–2 days.
   • If no resources have been created yet, or if they were created very recently, the portal may not yet show usage or credit consumption.
4. Check free-trial status where applicable
   • For services like Microsoft Defender for Cloud, the remaining free‑trial time can be checked using Azure CLI in the portal:
     1. In the Azure portal, go to Microsoft Defender for Cloud.
     2. Select CLI and choose PowerShell.
     3. Run:

                Get-AzSecurityPricing
        

        The FreeTrialRemainingTime field shows remaining trial time for that service.
   • This does not show the global $200 credit, but it helps confirm that at least some free‑trial features are active.
5. When the portal shows “We couldn’t load your credit info”
   • This message typically indicates a portal or billing‑data loading issue, not necessarily that the credit is missing.
   • Try:
     • A different browser.
     • InPrivate/Incognito mode.
     • Clearing cookies, especially if third‑party cookies are blocked (these are required for some billing/verification flows).
6. If the credit still does not appear
   • Because subscription‑level billing data cannot be accessed here, and the message persists after trying another browser/session, the next step is to open a support request from the Azure portal:
     • Go to Help + support and create a billing support request asking to verify activation of the Azure free account and free credit.
   • Billing support can directly inspect the subscription and confirm whether the free credit was applied or if there was an activation issue.

References:

• Create services included with Azure free account
• Troubleshoot issues when you sign up for a new account in the Azure portal
• Check usage of free services included with your Azure free account
• Try Azure AI Search for free
• Understanding Azure Usage and Billing
• Check the status of your free trial