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I purchased 100 gigs of cloud storage yesterday but it's not there
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It doesn't even show up in my subscriptions or purchases.
Oh. Thanks for clarifying.
Is this where you checked? Https://account.live.com -> subscriptions?
Did you purchase from Apple App Store or Google play on an Apple or Android device? If so it will be in their accounts. You will not find it from Microsoft .
can you tell if the payment has been taken from credit card?
it was purchased through microsoft store and the payment was taken from my card
Any chance you might purchase it with a different account?
Otherwise, definitely use the method I shared in my first reply to get in touch with support to review further. This is community forum, I am independent and don't work for Microsoft. I can only give you the instruction to get in touch with billing support, as no one here can review that kind of information.
contacting support only takes me to FAQ's. I can't chat with a person
https://support.microsoft.com/contactus
When you go to this page, you want to sign in, then click on Ms365
Then click on "Get Home support"
Search "Billing", then click on Get Help.
Then at the bottom, click on "Contact Support"
Then make these selections and click Confirm button
Then chat option is right here..
I was able to get in and it shows 4 people in front of me
Wow I never got that far. Thank you so much. I will give it a shot. :)
I am not sure what time zone you are in. I created the above instructions/screenshot the other day when helping another user here, so it was during business hours here in the US. So if you cannot get that far, try during business hours.
I'm CST. I'll try it out. Thanks again.
I am CST too. :)
So if it won't work tonight, try tomorrow.
Hello, Has it been 48 hours yet since you purchased the subscription? If not, it can take up to 48 hours for the changes to be reflected in your account? If it has been more than 48 hours, you would need to contact Microsoft billing support. To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
It doesn't even show up in my subscriptions or that I even purchased anything.
Don't see contact support. Just says ask our support assistant.
Definitely try tomorrow. I believe they only operate during business hours.