Printing Issue with microsoft365 onedrive SharePoint

Supriya Desai 0 Reputation points
2026-06-08T17:48:56.64+00:00

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Microsoft 365 and Office | SharePoint | Other | Windows

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  1. Monaco, John-Paul 0 Reputation points
    2026-06-10T17:57:25.77+00:00

    Hello Supriya

    Did this get resolved. Any chance there is an issue on the backend. We have some users at our org seeing the same issue

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  2. Kai-L 19,920 Reputation points Microsoft External Staff Moderator
    2026-06-08T19:07:21.25+00:00

    Dear @Supriya Desai,

    Good day, and thank you for reaching out to the Q&A Forum. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. Based on the error message you shared in your other thread, "Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException" (Error 500) typically indicates that your Microsoft 365 account does not have a properly assigned license that includes Exchange Online (mailbox services), or that the mailbox has not yet been fully provisioned. This can affect various web-based features, including printing documents from OneDrive or SharePoint. In most cases, this issue can be resolved by verifying and assigning the appropriate Microsoft 365 license.

    For Administrators:

    1. Sign in to the Microsoft 365 Admin Center.
    2. Go to Users > Active users.
    3. Select your account (or the affected user).
    4. Navigate to Licenses and apps > Ensure a license such as Microsoft 365 Business Standard, E3, or one that includes Exchange Online is assigned and enabled.
    5. If no suitable license is present, assign one and wait 5–15 minutes for provisioning.
    6. After assignment, sign out and sign back in to OneDrive/SharePoint.

    For reference: Assign or unassign licenses for users in the Microsoft 365 admin center - Microsoft 365 admin

    For end users (If you do not have admin access):

    Contact your organization’s Microsoft 365 administrator or IT support team and provide them with the error details (especially the exception name and Session ID). They can assign the required license promptly. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

    I hope this helps clarify the situation and gives you a clear path forward. Should you have any further questions or need additional assistance, please don't hesitate to reach out. I'm always happy to help. Have a wonderful day! 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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  3. AI answer

    2026-06-08T17:49:12.54+00:00

    The issue description and tags indicate a printing problem involving Microsoft 365 files stored in OneDrive/SharePoint, but the only directly relevant printing guidance in the context is how to print such files from Microsoft Teams and general workarounds when printing or PDF-related operations fail.

    Use these steps and checks:

    1. Open and print the file correctly
      1. In Microsoft Teams, go to OneDrive on the left, or open the file from the Shared tab in a chat/channel, or from the message where it is attached.
      2. Hover over the file and select Show more actions for this item.
      3. Hover over Open and choose one of:
        • Edit in Teams
        • Open in browser
        • Open in app (Word, Excel, PowerPoint desktop)
      4. In the app that opens, select File > Print and follow the on‑screen instructions.
    2. Verify that a real printer is selected
      • In the Print dialog of Word/Excel/PowerPoint/Outlook, make sure the printer is not set to Microsoft Print to PDF or XPS. Select the actual physical printer.
      • If a Save dialog appears instead of printing, it usually means a virtual printer such as Microsoft Print to PDF is selected. Change it to the physical printer and try again.
    3. If a Save dialog still appears when a physical printer is selected
      1. Close all Office apps.
      2. Open Control Panel → Devices and Printers.
      3. Right‑click the physical printer → Printer properties.
      4. Go to the Ports tab and check whether the port is set to Print to file.
      5. If it is, change it to the correct port for the printer (for example LPT1 for some USB printers or WSD for many network/wireless printers), then save.
      6. Reopen the document from OneDrive/SharePoint and print again.
    4. If the problem involves PDF attachments from Outlook
      • If printing PDF attachments directly from Outlook (Quick Print) fails, use one of these workarounds:
        • Save the attachment locally and print it from the default PDF program.
        • Open the email, then open the attachment and print from the PDF app.
      • If Quick Print must be used and fails with “file cannot be found”, configure the FileTrackIdle registry value as described in the reference article so Outlook waits longer before deleting the temporary PDF.
    5. If saving to SharePoint/OneDrive as part of the print workflow fails
      • If an error appears when using Save As to SharePoint/OneDrive (for example, “This file cannot be saved because some properties are missing or invalid”), save the file locally first, then upload it via the SharePoint web UI. After that, open and print from there.
    6. If the issue is with converting to PDF or saving as PDF
      • For Publisher specifically, if “Publisher cannot save the file” appears when saving as PDF/XPS, try:
        • Toggling the default printer (set another device as default, then set the real printer back as default) and retry saving as PDF.
        • Reducing image complexity (compress pictures, remove large or transparent images, remove picture effects) or using the 64‑bit version of Publisher.

    If these steps do not resolve the issue, collect the exact error text and where it occurs (Teams, desktop app, browser, Outlook, Publisher) and provide it to support or in a community forum for more targeted troubleshooting.

    References:

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