I can't print a file opened in excel 365 using any browser

Anonymous
2023-05-06T03:13:48+00:00

I get this error when I try to print a file in a browser

Error message:

"We're not able to contact the server. It might not be responding, or your Internet connection may have been interrupted. Please try again."

I have to download the file to my computer and print it through the app

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2023-05-06T03:49:29+00:00

    Hi Cliff, thank you for your quick response

    I found the solution myself, we use Windows 10 with latest updates

    The problem is that if there is a comma in the file name, you cannot print the file, but once you remove it, everything works fine.

    P.S. at the same time, if you open the same file in the safari browser on mac, everything works even if there is a comma in the file name

    I hope this helps someone or Microsoft will fix the problem sooner

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  2. Anonymous
    2023-05-06T04:17:52+00:00

    Dear AGI,

    Thanks for sharing the solution here and I'm glad to hear that you have solved the issue by yourself in your environment.

    I really appreciate it as it may help someone who is experiencing the same issue in his environment.

    Have a nice day!

    Sincerely

    Cliff | Microsoft Community Moderator

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  3. Anonymous
    2023-05-06T03:33:05+00:00

    Dear AGI,

    I did a test with Excel for the web and it seems that I can't reproduce the issue in our environment.

    We currently seem to not receive some users reporting the issue. The issue may be related to the print feature in Excel for the web in your tenant and I'm afraid that there may be nothing you can do at your side to fix the issue. As a way you can do at your side, I think that you can clear the browser cache, close the browser, wait some time and then do a test again to see if the issue is a temporary issue in your environment. If the issue persists after some time, I think that the next step may be to involve our related team to further investigate the issue with some corresponding logs from your side. I kindly suggest you contact the administrator if you aren't the administrator and let him open a support ticket for our related team as soon as possible by the steps in the following article so that they can try their best to help you fix the problem on their side directly.

    Get support - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Thanks for your understanding and hope that the issue can be soon recovered by our related team from their side!

    Sincerely

    Cliff | Microsoft Community Moderator

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