I keep receiving Microsoft payment update requests after I have paid my subscription renewal

The subscription is renewed and paid, but Office is still using outdated licensing or billing information. Clear the old status and ensure the correct account and payment details are in use.

Follow these steps in order:

1. Confirm the subscription is active
   1. Close all Office apps (Excel, Word, Outlook, etc.).
   2. Go to the Microsoft account Subscriptions page: https://account.microsoft.com/services.
   3. Sign in with the same Microsoft account used to buy/renew Microsoft 365.
   4. Under the Microsoft 365 heading, verify the subscription shows as active and not expired or suspended.
   5. If it shows expired or past due, renew it or pay any past-due balance, then reopen Excel.
2. Make sure payment information is valid
   1. Go to the Payment options page: https://account.microsoft.com/billing/payments.
   2. Sign in with the same Microsoft account.
   3. If the payment method shows an error (expired card, declined, etc.), update it or add a new payment method.
   4. After updating, close and reopen Excel.
3. Refresh the license inside Office
   1. Open Excel.
   2. Go to File → Account.
   3. Check the user shown under User Information and make sure it is the same Microsoft account that has the active subscription.
   4. If not, sign out and sign back in with the correct account.
   5. Use the Update license option (if shown) or restart Excel after signing in.
4. If renewal was done with a product key or retail card
   • If renewal was purchased in a store or via a code, the subscription does not start until the product key is redeemed.
   • Go to the setup page mentioned in the purchase documentation (for example, Microsoft365.com/setup or the link in the email receipt) and enter the product key.
   • After redeeming, close all Office apps and reopen Excel.
5. If notifications continue
   • Double-check the expiration/renewal date on the Subscriptions page to ensure renewal actually completed.
   • If the date is wrong or the subscription still looks expired even though payment was taken, contact Microsoft Support from the subscription/billing pages so they can correct the account state.
   • While the issue is being fixed, Office Online can be used for free in a browser at https://www.office.com/.

If nothing is done and Office believes the subscription is not valid, Excel and other apps will eventually go into reduced functionality mode (open/print only, no editing or creating new documents), so resolving the account/billing mismatch is required.

References:

• A subscription notice appears when I open a Microsoft 365 application
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• Problems renewing a Microsoft 365 subscription
• Pay for a past-due Microsoft subscription
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• SOLVED - Does updating happen automatically with monthly subscription of MICROSOFT FAMILY 365? - SOLVED - Microsoft Q&A