I am not receiving new email notifications or the red number badge?

Question

I am not receiving new email notifications or the red number badge?

Brian Cooke 0

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Michael English 0 Reputation points

2026-09-23T01:54:45.4166667+00:00

I'm having the same problem. Deleted and reinstalled the app twice. All the settings are correctly done and still nothing. Plus, I paid for this and I'm still getting ads.
Hornblower409 16,200 Reputation points

2026-09-23T19:56:59.34+00:00

@Michael English said

I'm having the same problem. Plus, I paid for this and I'm still getting ads.

I understand that you have the same or similar issue to the one discussed in this thread. But you will probably not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problems and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

2 answers

Michael English 0 Reputation points

2026-09-23T01:54:45.4166667+00:00

I'm having the same problem. Deleted and reinstalled the app twice. All the settings are correctly done and still nothing. Plus, I paid for this and I'm still getting ads.
Hornblower409 16,200 Reputation points

2026-09-23T19:56:59.34+00:00

@Michael English said

I'm having the same problem. Plus, I paid for this and I'm still getting ads.

I understand that you have the same or similar issue to the one discussed in this thread. But you will probably not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problems and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

Answer 1

Brian Cooke 0

Hi, im actually having the same issue on my desktop app....does that change things at all? Thanks!

Hornblower409 16,200 Reputation points

2026-09-23T23:34:09.2433333+00:00

@Brian Cooke said

actually having the same issue on my desktop app....does that change things at all?

You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problems and what steps you have already tried to fix it.

Answer 2

Alice-N 13,390 Microsoft External Staff Moderator

Hi Brian Cooke

I understand you are having problem with not receiving new email notifications and/or the unread count in Outlook for iOS. I am happy to help you. Could you confirm:

What iPhone model and iOS version are you on?
What Outlook app version are you using?
Which account type is affected, and is it one account or all accounts?
Are you missing both banner/lock-screen notifications and the badge count, or only the badge?

Meanwhile, please follow these steps:

1) Make sure Outlook mobile Do not disturb is not enabled

Open Outlook on the iPhone.
In the Inbox, open the left menu.
Tap the Do not disturb control and ensure it’s not set to mute notifications.

2) Re-enable push notifications

Turning off push notifications disables Background App Refresh, which can prevent mail from being fetched in the background and stop badge counts from updating in real time.

iOS Settings > scroll to Outlook > Notifications.
Turn Allow Notifications on (and sounds if desired).
In Outlook > Settings > Notifications, make sure Mail notifications are enabled for the desired scope (All/Focused/None).

3) Fix the red badge count specifically (ensure both iOS and Outlook badge settings are correct)

iOS Settings > Outlook > Notifications > turn on Badge App Icon.
In Outlook > Settings > Badge Count: Select All (counts all unread mail) or Focused Inbox (counts unread in Focused only).

4) Refresh Outlook’s local state by resetting the account inside the app

If Outlook is showing incomplete/incorrect data (including delayed badges/alerts), force closing and then using Reset Account to refresh the account on the device.

Force close Outlook and reopen it.
If still not updating: Outlook > Settings > Settings > select the affected email account > Reset Account.

5) Confirm the iOS version is supported

If the device is behind, please update iOS.

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Brian Cooke 0 Reputation points

2026-05-14T14:09:03.2866667+00:00
Hi, thank you so much for your reply! Tried all of the above and still not working?

What iPhone model and iOS version are you on? Iphone14+ ; iOS 26.4.2

What Outlook app version are you using? Not sure

Which account type is affected, and is it one account or all accounts? Only Outlook is not providing notifications

Are you missing both banner/lock-screen notifications and the badge count, or only the badge? Everything!
Brian Cooke 0 Reputation points

2026-05-14T18:05:00.9966667+00:00

hi, just a follow-up. The red badge icon appears, but only after opening the app!
Alice-N 13,390 Reputation points Microsoft External Staff Moderator

2026-05-15T03:28:12.67+00:00

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

Thank you for the follow-up,Brian Cooke. If the red badge only appears after Outlook is opened, that usually means iOS is not letting Outlook refresh in the background. Please check whether Low Power Mode is on, as iPhone turns off email fetch and Background App Refresh while it is enabled, then make sure Background App Refresh is enabled for Outlook. If both are already correct, please contact Outlook Mobile Support from inside the app (profile photo > ? > Contact Outlook Mobile Support) so they can investigate the app behavior directly.

Thank you for your understanding and time. Have a nice day!
Brian Cooke 0 Reputation points

2026-05-15T14:18:21.0066667+00:00

yah its still not working...i have a case underway in the app, thanks!
Alice-N 13,390 Reputation points Microsoft External Staff Moderator

2026-05-16T03:22:14.36+00:00

Hi Brian Cooke, thank you for letting me know. Please wait for support and in the meantime if you need anything, please reach out and I will be happy to help. Have a nice day!
Brian Cooke 0 Reputation points

2026-09-23T20:43:24.0766667+00:00

Yes, im actually getting the same issue on my desktop app....does that change things?