cannot see public folders in new outlook

Question

cannot see public folders in new outlook

Joe 0

We cannot see Public Folders in the new Outlook. I have tried the Microsoft fix, right clicking your name and adding a public folder. It never shows up. They are checked in View>Folder Pane.

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IT Pro | Daan Regtien 0 Reputation points

2026-08-20T09:27:49.6433333+00:00

I am having this issue as well, If I add the public folder to Outlook OWA it shows that it has been added to Contacts, but when I'm checking the Contacts the Public Folders don't show

Can you assist?
Hornblower409 16,350 Reputation points

2026-08-21T04:21:42.47+00:00

@IT Pro | Daan Regtien said

I am having this issue as well

You will probably not get any help for your issue by adding to an older post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

1 answer

IT Pro | Daan Regtien 0 Reputation points

2026-08-20T09:27:49.6433333+00:00

I am having this issue as well, If I add the public folder to Outlook OWA it shows that it has been added to Contacts, but when I'm checking the Contacts the Public Folders don't show

Can you assist?
Hornblower409 16,350 Reputation points

2026-08-21T04:21:42.47+00:00

@IT Pro | Daan Regtien said

I am having this issue as well

You will probably not get any help for your issue by adding to an older post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 1

Hi @Joe,

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding that you have add a public folder but doesn't see it show up in the folder pane. I’d like to ask a quick questions to better understand your situation and assist you effectively:

Are you able to see and access these Public Folders in Classic Outlook or Outlook on the web?
When you right‑click your mailbox name and choose Add Public Folder, does the option complete successfully with no error, or does nothing happen?
Are you following the same steps shown in the image below? After completing them, do you see any folder added under the Favorites section?
Is this issue affecting all users in your organization, or only specific accounts?
When you check in Classic Outlook, do the Public Folders appear there as expected?

User's image

In the meantime, please try the following steps to reset the New Outlook:

Right-click the Windows Start button and go to Installed apps.
Locate Outlook in the list
Click the three dots next to it and select Advanced options.
From there, choose Reset and then repair the app.

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.     

I really appreciate your patience, and I’m here to help. Looking forward to your response!          

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread  

Anonymous

2026-05-11T14:45:18.35+00:00

Hi @Joe,

Just want to check if you have any new update on the issue feel free to share here. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.