MS365 - how to remove the "Upgrade you plan" banner

Question

MS365 - how to remove the "Upgrade you plan" banner

Sean Tillinghast 70

How do I remove the "Upgrade you plan" banner that now appears in the top right of all my MS365 apps? I'm subscribed and paying for the plan I need.

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4 answers

Answer 1

David Larson 30

I search for an answer on BING and found NOTHING. I asked Copilot, and it wasn't helpful. I went here and to the MS Feedback page....nothing.
Then I asked GOOGLE and Gemini said,

Sign Out and Sign Back In

Sometimes Microsoft 365 gets confused and prompts for an upgrade even if you have an active subscription. [1]

Open Word and click File > Account.
Click Sign out under User Information.
Close all Word windows, re-open the app, and click Sign in using the Microsoft account tied to your active plan.

This worked for me. Trying all the Microsoft sources didn't help. Using one of its biggest competitors did. Maybe that's a sign that Google Docs is a better product? Hmmm??????

Matthew Hansen 0 Reputation points

2026-05-29T23:04:23.7933333+00:00

This is the answer. Thank you. Asked Copilot, was totally unhelpful.

Answer 2

rsh 10

Same issue. Paid, all features unlocked, but the banner appears after an update (2604 16.0.19929.20086). Didn't see the banner before today's update.

0 comments

Answer 3

kagiyama yutaka 5,570

I think the core is… that banner only shows when Office is still answering to a stale token‑chain from an old ID, not ur real sub, and it clears when u go File→Account→sign‑out all→ sign‑in only with the acct marked “Active”; if it stays, cut the Office creds‑cache once and it unlocks.

Iris Mustang 5 Reputation points

2026-05-01T11:44:02.75+00:00

Same issue, and I even verified the license was updated properly (renewed back in March) and all my paid features are unlocked. My theory: They're trying to push the "Microsoft 365 Premium" to users which is literally just a lot of access to their Copilot stuff. I have no interest in AI and I disable Copilot wherever I can as it is, so that's a hard no for me. I just wish I could get rid of the "upgrade your plan" because I really thought I had a subscription renewal issue before I realized it was just sending me to the option to sign up for a lot of subpar AI options.
kagiyama yutaka 5,570 Reputation points

2026-05-01T13:55:43.1666667+00:00

I get why it feels like an upsell, but this banner isn’t tied to Premium… it shows only when Office holds a stale token from an old sign‑in. File→Account→sign‑out all → sign‑in only with the “Active” acct clears it; just an auth‑cache glitch.
Iris Mustang 5 Reputation points

2026-05-01T14:35:03.97+00:00

not true on my side. i have done as suggested to “fix” my account even though i’ve never had any other accounts signed in. So there is no “stale” sign in remaining. it allows me to do everything I need. and clicking the link opens a page that immediately acknowledges I have an active sub. it just tells me to upgrade my plan and suggests I move up to premium. So while troubleshooting still gives same issue, it’s appearing as an upscale still for me, not any actual issue. or else your suggestion would have fixed it.
kagiyama yutaka 5,570 Reputation points

2026-05-01T15:00:26.4266667+00:00

I understand it looks like a Premium upsell. But I also think the banner may reflect the token‑chain Office still holds, not the feature state. Even without other accounts, old identity slots can remain.
Iris Mustang 5 Reputation points

2026-05-01T15:06:59.9266667+00:00

Perhaps. Yet, as mentioned, I did all of the troubleshooting/correction issues and it is still doing it. Even tried it a third time. Signed out. Rebooted PC even. Signed in. Still telling me to upgrade my plan in the top banner despite everything else saying I'm good.

Answer 4

The banner usually appears when Microsoft 365 thinks the current subscription is limited or has a pending change, even if payment is up to date.

First, confirm that the subscription is correctly active for the signed‑in account:

Go to the Microsoft account services page and check that the Microsoft 365 subscription shows as active for the same account used in the apps.
In any Office app, open the account information (for example, File → Account) and verify that the same Microsoft account is shown under “User Information.” If not, sign out and sign back in with the account that has the active subscription.

If the banner text mentions a subscription issue such as “Couldn’t verify subscription” or “ACCOUNT NOTICE / UPDATE REQUIRED,” follow the matching steps:

If the message is “Couldn’t Verify Subscription”:
- Connect the device to the internet.
- In the warning dialog or bar, select Retry so Office can re‑check the subscription status.
If the message is “ACCOUNT NOTICE. Your Microsoft 365 subscription has a pending change” or “UPDATE REQUIRED. Your Microsoft 365 subscription has a pending change”:
- Open any Office app and, when the Account Notice dialog appears, select Update.
- Sign in if prompted.
- Allow Office to download and apply updates. The conversion runs in the background and may uninstall the old Office build as part of the process.

If the organization (for business subscriptions) has recently switched plans and Office is not updated as above, the apps can eventually show (Unlicensed Product) and go into reduced functionality mode. Updating or reinstalling Office to match the new plan removes the banner.

If none of these apply and the subscription is confirmed active and verified, use the unlicensed‑product troubleshooting path mentioned in the documentation or contact Microsoft support from the account or support pages so they can check the subscription and activation state on the account.

References: