Mail app cannot connect to hotmail account

DWA 25 Reputation points
2026-04-27T15:49:22.5966667+00:00

I woke up this morning and discovered the Mail app on my iphone was not connected to the Outlook server. I could not get connected despite every effort (I could not receive a text code, it would not accept my correct password, etc.). Eventually I deleted the account and tried to set it up again. No use. The only message I got that made sense was "There was an issue communicating with the server." Sure was.

Anyone else having similar issues? Any solutions yet?

Outlook | Outlook for mobile | Outlook for iOS | For home
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Answer accepted by question author
John Jefferson Doyon 90,730 Reputation points Independent Advisor
2026-04-27T17:39:02.5733333+00:00

Hi, I'm John!

You're not alone, many users are currently experiencing the same issue with Outlook. It appears to be a widespread connectivity problem. Impacted users may include, but are not limited to, iOS users.

You can check the official service status here: https://portal.office.com/servicestatus/ expand “Microsoft consumer products”and look for the Outlook.com section for details.

For now, please wait until Microsoft resolves the issue and try again later.

I really hope this information is helpful!

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