Can't submit nonprofit contact form

Question

Can't submit nonprofit contact form

Alexander Taylor 0

Hi, I'm getting an error when I try to submit this form:

https://nonprofit.microsoft.com/en-us/contactus

"Error occurred while submitting request. Please try again."

User's image

The issue I'm trying to contact them about is this:

on https://nonprofit.microsoft.com/en-us/offers/azure it says:

Your Azure grant renewal was unsuccessful.

Something's gone wrong. Please contact us for assistance with your Azure grant.

Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-<PII Removed>
ServiceType: React
SessionId: <PII Removed>
Puid: <PII Removed>
TenantId: <PII Removed>
ObjectId: <PII Removed>
Locale: en-us
NonprofitId: <PII Removed>
NonprofitRequestStatus: Approved

Thanks,

Alex

Alexander Taylor 0 Reputation points

2026-04-20T20:34:55.5833333+00:00

I was able to create a support ticket in Azure Portal. I forgot this sort of issue does not require a paid support plan to file a ticket.

Support request ID <PII Removed>
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-04-20T22:05:50.6066667+00:00
Hello Alexander Taylor,

Thank you for reaching out to the Microsoft Q&A forum.

When investigated it looks like the page’s reCAPTCHA check is failing (you’re seeing “This site is exceeding reCAPTCHA Enterprise free quota”), which will block the form submission even though everything else appears in order.

Here are a few things you can try right away:

1.Switch browsers or go Incognito/private-browsing

Sometimes extensions or stale cookies interfere with the reCAPTCHA widget.

2.Clear your browser cache & cookies

3.Double-check the “I’m not a robot” checkbox and wait for the green checkmark

Try again in 15–30 minutes

If the site has hit its daily free quota for reCAPTCHA Enterprise, it often resets after a short period.

If none of the above works, please send us: • A screenshot of the console/network error or the exact X-Request-ID from your browser’s DevTools when you hit Submit • Confirmation of browser & version you’re using

In the meantime, you can also reach out to the Nonprofit support inbox directly ([[email protected]]) or ask your Microsoft account manager to open a support ticket on your behalf. We’ll loop in the Nonprofit team to get your Azure grant renewal issue sorted ASAP.

Follow-up questions to help us troubleshoot further:

• Have you tried a different network (e.g., home vs. office) in case there’s a firewall or proxy blocking reCAPTCHA?

• Did you recently change your tenant or Nonprofit account settings?

• Can you repro the issue on another device?

Hope that helps! Once you send over the request-ID or console log, we’ll escalate this right away.
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator

2026-04-22T10:06:19.98+00:00

Hello Alexander Taylor,

We have an update from your Case number: <PII Removed>.

After reviewing your account, it was found that an entitlement transfer had not fully synced, resulting in a renewal error. Backend billing team have updated your account details and manually renewed your Azure Grant, with a new end date of 04/21/2027. Please allow 24–72 hours for the $2,000 Azure credits to appear in your Azure Portal.

If you have any questions or need further assistance, please let me know.

Once you confirm that your issue is resolved, we will close this Q&A Case.

Thanks,
Suchitra.

3 answers

Your answer

Alexander Taylor 0 Reputation points

2026-04-20T20:34:55.5833333+00:00

I was able to create a support ticket in Azure Portal. I forgot this sort of issue does not require a paid support plan to file a ticket.

Support request ID <PII Removed>
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-04-20T22:05:50.6066667+00:00

Hello Alexander Taylor,

Thank you for reaching out to the Microsoft Q&A forum.

When investigated it looks like the page’s reCAPTCHA check is failing (you’re seeing “This site is exceeding reCAPTCHA Enterprise free quota”), which will block the form submission even though everything else appears in order.

Here are a few things you can try right away:

1.Switch browsers or go Incognito/private-browsing

Sometimes extensions or stale cookies interfere with the reCAPTCHA widget.

2.Clear your browser cache & cookies

3.Double-check the “I’m not a robot” checkbox and wait for the green checkmark

Try again in 15–30 minutes

If the site has hit its daily free quota for reCAPTCHA Enterprise, it often resets after a short period.

If none of the above works, please send us: • A screenshot of the console/network error or the exact X-Request-ID from your browser’s DevTools when you hit Submit • Confirmation of browser & version you’re using

In the meantime, you can also reach out to the Nonprofit support inbox directly ([[email protected]]) or ask your Microsoft account manager to open a support ticket on your behalf. We’ll loop in the Nonprofit team to get your Azure grant renewal issue sorted ASAP.

Follow-up questions to help us troubleshoot further:

• Have you tried a different network (e.g., home vs. office) in case there’s a firewall or proxy blocking reCAPTCHA?

• Did you recently change your tenant or Nonprofit account settings?

• Can you repro the issue on another device?

Hope that helps! Once you send over the request-ID or console log, we’ll escalate this right away.
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator

2026-04-22T10:06:19.98+00:00

Hello Alexander Taylor,

We have an update from your Case number: <PII Removed>.

After reviewing your account, it was found that an entitlement transfer had not fully synced, resulting in a renewal error. Backend billing team have updated your account details and manually renewed your Azure Grant, with a new end date of 04/21/2027. Please allow 24–72 hours for the $2,000 Azure credits to appear in your Azure Portal.

If you have any questions or need further assistance, please let me know.

Once you confirm that your issue is resolved, we will close this Q&A Case.

Thanks,
Suchitra.

Answer 1

Siva shunmugam Nadessin 10,905 Microsoft External Staff Moderator

Hello Alexander Taylor

As confirmed, we were able to manually renew your Azure Grant with your new end date of 04/21/2027. Additionally, we have confirmed as well that you're renewed $2000 Azure Credits have been allocated to your account successfully.

If the answer was helpful, kindly User's image & up-vote this can be beneficial to other community members.

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-04-27T22:03:08.9966667+00:00

Hello Alexander Taylor

Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions.

Thanks
Anonymous

2026-04-30T19:32:41.87+00:00

Hello Alexander Taylor

Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

Gary Naseby 6

I have the same issue with not being able to open a support ticket with nonprofit for a merger situation that has messed up our tenancy's access to services. I've already opened a support ticket via M365 portal, but they directed me back to same portal. Please advise, emailing "[email protected]" doesn't work, get bounceback. I don't understand how such a fundamental system and the only way to obtain support for us charities is now blocked.

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-04-22T15:00:01.29+00:00

Gary Naseby, We support customer on 1:1 basis, kindly create a seperate thread to serve you

Answer 3

The nonprofit Contact Us form is the only supported channel for issues with nonprofit eligibility, tenant access, and Azure grant activation or renewal, including “Something’s gone wrong. Please contact us for assistance with your Azure grant.” errors.

When the Contact Us form itself fails, the documented options are:

Try again later and from a different browser or network, ensuring all required fields are completed and reCAPTCHA is validated.
Use the other standard nonprofit support entry points that ultimately route to the same support system:
- For technical or billing issues with Azure related to the grant, open a support request from the Azure portal using the tenant where the grant is applied.
- If the problem involves tenant access or domain/organization details (for example, if the validated tenant or domain has changed), review and, if needed, update the organization profile in the Nonprofit Hub, then attempt the Contact Us form again.
Do not create a new tenant as a workaround for the failed renewal or form error, because only one active tenant can be approved for nonprofit offers at a time and additional tenants can cause validation delays or disqualification.

If the Contact Us form continues to fail after multiple attempts and browser checks, the next step is to submit a support request through the Azure portal or Microsoft 365 admin center (depending on where billing for the Azure subscription is managed) so support can investigate the Azure grant renewal failure and assist with routing to nonprofit support if needed.

To help support resolve the case faster once a request is successfully submitted, include:

Organization name and primary domain.
Tenant ID and Nonprofit ID.
A description of the Azure grant renewal error and that the Nonprofit Contact Us form returns “Error occurred while submitting request. Please try again.”

Also ensure the nonprofit profile and contact information in the Nonprofit Hub are accurate and up to date, as this is required for validation and communication about grants.

References: