Dear @Brodsky, Alaina @ Corporate Communications,
Good day, and I appreciate the clear explanation of your concern. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.
I attempted to reproduce the issue in a test environment and encountered the same behavior. In Outlook for Mac version 16.108, the first letter of sentences is no longer automatically capitalized. I also found that multiple Mac users have reported similar behavior, which suggests this may be a broader product issue rather than an isolated configuration problem.
Given the nature of this issue, I recommend contacting Microsoft Support directly for further assistance. You can do this by navigating to Help > Contact Support within the application.
I also recommend asking the Global Administrator in your organization to create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support
For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support
I know this isn't the answer you were hoping for, and it's disappointing when the solutions aren't straightforward. Please know that as a forum moderator, directing you to the correct, specialized support is the most effective help I can provide from my position.
I truly hope this helps point you in the right direction and that the issue is resolved soon. Should there be any updates on this matter that I’m able to share, I’ll be sure to do so here.
Thank you for your patience and understanding. Wishing you a wonderful day.
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