I keep getting error 0x80048820

Question

I keep getting error 0x80048820

pizza ghost 10

When i try to log into any microsoft thing, be it xbox or microsoft store, on my pc through their apps it gives me the error. i do not know what to do, ive tried everything ive seen said online and yet STILL it gives me the same error. Please help i spent money on minecraft and ive had that account for a while

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Answer 1

Alex-L 13,280 Microsoft External Staff Moderator

Hi pizza ghost

I’m sorry to hear you’re running into this. Error 0x80048820 is a common Microsoft sign‑in issue and is usually caused by local authentication data or time/network sync problems, not lost purchases.

Here's what you can try:

1)Check system time

Settings → Time & Language → Date & time
Turn on Set time automatically and Set time zone automatically, then click Sync now.

2)Reset Microsoft Store cache

Press Win + R, type wsreset.exe, press Enter.
Let it finish, then try signing in again.

3)Clear cached Microsoft/Xbox credentials

Open Credential Manager → Windows Credentials
Remove entries related to MicrosoftAccount, WindowsLive, Xbox/Xbl
Restart the PC and sign in again.

4)Disable VPN or third‑party antivirus temporarily

5)Test your account in a browser

Sign in at account.microsoft.com
If it works there, the issue is local to the PC and not your account or purchases.

Your Minecraft license is tied to your Microsoft account, not the device, once sign‑in is fixed, it will reappear.

Hope this helps. Feel free to update here if anything comes up!

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pizza ghost 10 Reputation points

2026-04-13T23:44:12.93+00:00

@Alex-L

ive done all of that, when i do the "wsreset" command it only pops up for a second before going away. I have no VPN or third party anti virus. I can sign into my account in my browser just fine, as well as other accounts on this computer through the apps. I do not have any Xbox or windows credentials in my credentials manager. The only thing i suspect could possibly be at fault is that it seems my clock is just a few miliseconds off? Though ive click set time and time zone automatically so i dont understand how that could be it.

Ive done nothing to my microsoft account before this happened, i played halo master chief collection just a week or so before. Nothing had changed since then, and yet suddenly my account is just...completely locked. I appreciate your help thus far but please, what else could this be?
Alex-L 13,280 Reputation points Microsoft External Staff Moderator

2026-04-14T14:28:41.2933333+00:00
Hi pizza ghost

Thanks for the detailed update!

This points to a corrupted Windows identity binding for this specific Microsoft account on this Windows user profile, not an account lock, license issue, or time sync problem.

This type of issue can’t be fixed with cache resets or credentials cleanup. The last effective local test is:

Create a new Windows user profile

Sign into Windows with your Microsoft account there

Test Microsoft Store / Xbox sign‑in

If it works in the new profile, the original Windows profile is damaged.

Let me know how it goes!
Arne Vanmeirhaeghe 0 Reputation points

2026-11-03T14:51:47.6533333+00:00

I checked all of that and it kept glitching
Arne Vanmeirhaeghe 0 Reputation points

2026-11-03T14:53:34.64+00:00

Pls help me I can log in with Microsoft but

If I log on into my computer and I don’t do anything it says I need to verify myself

( it is windows-security ) and if I do that I keep getting an error.
Levi Cornwell 420 Reputation points

2026-11-03T15:30:47.9433333+00:00

This may be related to a Microsoft account sign-in or authentication issue. Try these steps:

-Make sure your Windows date, time, and time zone are set correctly.

-Install any pending Windows updates.

-Open Settings > Network & Internet and check that your connection is working properly.

-Sign out of the Microsoft Store and Xbox app, restart your PC, then sign back in.

-Try resetting the Microsoft Store by pressing Win + R, typing wsreset.exe, and pressing Enter.

If it still happens across all Microsoft apps, try signing in through a browser. This can help determine if the issue is with your account or the Windows apps themselves.
Arne Vanmeirhaeghe 0 Reputation points

2026-11-03T20:14:17.02+00:00

I tried al of that and sometimes I can log in to Microsoft in the browser and sometimes not.
JuliaMarvin 23,870 Reputation points Volunteer Moderator

2026-11-03T21:24:47.54+00:00

@Arne Vanmeirhaeghe
Please start your own thread. Do not hijack other users' old threads.