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New Outlook scheduling assistant is not usable. More than half of the time it does not load calendars for me and I either have to ask someone else to reschedule meetings for me (humiliating) or scroll through every attendees calendar manually to find a new time (waste of time). Is this ever going to be fixed?? It's been doing this ever since I switched to New Outlook months ago.
Using New Outlook on Windows for professional communication and productivity
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I can't even see my own availability in scheduling assistant, in Outlook or the web interface.
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Hi Megan,
Thank you for sharing the details and screenshot. Issues where the Scheduling Assistant in Microsoft Outlook (New Outlook) does not load attendees’ calendars can sometimes occur due to synchronization problems, cached data, or temporary service issues.
You can try the following steps to see if the behavior improves:
1/ Restart and refresh the Outlook session
Sometimes the calendar availability information does not refresh correctly until the client reconnects to the service.
2/ Sign out and sign back in
This forces the client to re-establish calendar service connections.
3/ Verify the issue in Outlook on the web
Please try scheduling the same meeting using Outlook on the web: https://outlook.office.com
If the calendars load correctly there, it may indicate a client-side issue specific to the New Outlook application.
4/ Switch back temporarily to Classic Outlook (if available)
If your organization still allows it, switching back to the classic version of Outlook can help confirm whether the issue is specific to the New Outlook experience.
5/ Check calendar availability permissions
If specific attendees’ calendars consistently fail to load, it may also help confirm that:
If the issue continues to occur frequently, it would also be helpful to submit feedback here: Outlook · Community
This sends diagnostic data to the product team so they can investigate recurring scheduling assistant issues.
If you can share whether the problem also occurs in Outlook on the web, that would help narrow down whether this is a client-side issue or a service-related behavior.
Hi,
May I know if you have got any chance to check my answer? I am glad to help if you have any other questions.
It does also happen in Old Outlook, but will eventually load. Putting this here so I can link it in my feedback.
Hi,
Thank you for sharing the additional details and for also submitting feedback for this issue.
I was able to review your feedback post, and I’ve also upvoted it to help bring more visibility to the issue.
The extra information you added is really helpful, especially since you confirmed that:
That does help point more toward a product behavior rather than just a local configuration issue.
At this stage, the best path would be to keep an eye on the feedback item for any updates from the product team. If the issue continues to impact your work regularly, I’d also recommend opening a support ticket with Microsoft Support for further investigation.
Thank you again for documenting it so clearly.
AI answer
The issue described (Scheduling Assistant not loading attendee calendars reliably in the new Outlook for Windows) is not documented in the provided context as a known or fixed bug for the new Outlook. The only closely related documented issues involve:
Because the problem with the new Outlook scheduler intermittently failing to load calendars is not covered in the available documentation, there is no official fix or status that can be provided from this context.
References: