How to sign if you get 0x80070422 error message and cannot give feedback because that fails, too?

Susan W 20 Reputation points
2026-02-07T17:03:00.7933333+00:00

I'm in a sign-in error loop. When I use the sign-in checker, it says that my personal email sign-in is working. However, when I sign in to my computer, I immediately get an error message: 0x80070422, so I do not have access to my personal emails, OneDrive, Microsoft Teams, etc. If I try to sign in to any Microsoft product, it sends the same error message as above. Microsoft Teams, for example, asks me to sign in with my work email. I recently deleted my work email from Windows as I haven't worked for the company for many years. When I try to sign in with my work email to get help with signing in, the Microsoft message states 'The email or username you entered does not exist'. How do I stop Microsoft products from requiring a work email sign-in? I had my personal email account long before I received the work email account.

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
Ramesh 183.5K Reputation points Volunteer Moderator
2026-02-12T16:51:35.49+00:00

Hi Susan,

Launch services.msc

Double-click Microsoft Account Sign-in Assistant

Set its start type to Manual. Click Apply.

Start the service.

Let me know if that fixes the problem.

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  1. AI answer

    2026-02-07T17:03:13.3133333+00:00

    To resolve the sign-in error 0x80070422 and stop Microsoft products from requiring a work email sign-in, you can try the following steps:

    1. Check Your Account Settings: Ensure that your personal email account is set as the primary account on your Windows device. You can do this by going to Settings > Accounts > Your info and making sure your personal account is listed.
    2. Remove Work Account: If you have previously added a work account, make sure it is completely removed. Go to Settings > Accounts > Access work or school and disconnect any work accounts that are listed.
    3. Reset Microsoft Store: Sometimes, resetting the Microsoft Store can help resolve sign-in issues. Open Run (Windows + R), type wsreset.exe, and press Enter. This will reset the Microsoft Store cache.
    4. Check Services: The error 0x80070422 may occur if certain services are disabled. Press Windows + R, type services.msc, and ensure that the following services are running:
      • Windows Update
      • Background Intelligent Transfer Service (BITS)
      • Cryptographic Services If any of these services are stopped, right-click on them and select Start.
    5. Reinstall Microsoft Apps: If the issue persists, consider reinstalling the affected Microsoft applications (like Teams or OneDrive). You can uninstall them from Settings > Apps, and then reinstall from the Microsoft Store or the official website.
    6. Contact Support: If none of the above steps work, you may need to contact Microsoft support for further assistance, especially since you mentioned issues with signing in to get help.

    Following these steps should help you resolve the sign-in error and regain access to your personal Microsoft products without needing a work email.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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