Hello, I purchased Microsoft office professional plus 2021 and activated that software using my Microsoft account. I then bought another license for Microsoft office professional 2024. I was not told at the time it was an LTSC license. How can I remove this LTSC license from my account. I read a lot of stuff saying I can do this in my dashboard. I do not see anything related to these two-software activation in my dashboard. Can you please help. Thank you Moved from: Microsoft 365 and Office | Excel | For home | Windows

To remove a redeemed activation from your Microsoft account, you typically need to manage your licenses through the Microsoft 365 admin center. However, if you are unable to see the licenses for Microsoft Office Professional Plus 2021 and the LTSC license in your dashboard, here are some steps you can try: Check Your Account Type : Ensure that you are logged into the correct Microsoft account that is associated with your Office licenses. Access the Admin Center : If you have admin rights, go to the Microsoft 365 admin center. If you are using a personal account, you might not have access to all the features. Manage Licenses : Look for the section that allows you to manage your subscriptions and licenses. You should be able to see the licenses associated with your account. If you see the LTSC license, there should be an option to remove or manage it. Contact Support : If you still cannot find the licenses or remove the LTSC license, consider reaching out to Microsoft Support for assistance. They can provide specific guidance based on your account and licenses. If you need more detailed instructions on how to navigate the admin center or manage licenses, please refer to the official Microsoft documentation. References: Buy or remove licenses for a Microsoft business subscription Overview of licensing and activation in Microsoft 365 Apps

Thank you so much for your support

how can i remove a redeemed activation from account

Answer accepted by question author

Phoebe-N 10,845 Microsoft External Staff Moderator

Hello @Richard Pohl

Welcome to the Microsoft Q&A Community!

Thank you for contacting us. I understand you activated Office Professional Plus 2021 and later purchased Office Professional 2024, which turned out to be an LTSC edition. I want to clarify how Professional Plus and LTSC licensing works.

Office Professional Plus 2019 and later, including LTSC editions, are volume licenses intended for business use and are distributed through Microsoft’s volume channels. They are not sold as individual consumer retail products. When a Professional Plus key is sold to an individual, it is often a portion of a larger volume key pool. If that pool reaches its activation limit or is later blocked, activation on a new device can fail, and remediation must be handled by the seller or the organization that owns the volume license. Please refer to Microsoft’s Q and A discussion on moving Office 2021 Professional Plus, which explains MAK limits and why reactivation can be blocked after device changes. Office 2021 Professional Plus Lizenz umziehen

(My apologies for the discussion being in German, please use a reliable translation tool to help with interpretation.)

If you need to remove Office Professional Plus 2021 from your device before reinstalling your preferred edition, this thread on uninstalling Office Professional Plus 2021 provides relevant guidance and considerations you should review prior to reinstall: How to uninstall Office Professional Plus 2021 version and Save License for future Use

Based on the above, the correct support path is to contact the place of purchase if your key came from a third‑party seller or reseller, because only the volume license owner can adjust activation counts or provide a replacement entitlement when a volume pool is exhausted.

Please review the two articles above for full context and next steps. Let me know if you need any further clarifications.

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Richard Pohl 40 Reputation points

2026-02-05T03:05:06.02+00:00

I have contacted the people that sold me the license, and they refunded me the money but how do i find out if they revoked the license.
Phoebe-N 10,845 Reputation points Microsoft External Staff Moderator

2026-02-05T14:24:27.8866667+00:00
Hello @Richard Pohl

Thank you for the update, and I am glad to hear that the seller refunded you.

Because Office Professional Plus and LTSC keys are volume licenses, they behave differently from retail licenses. These keys are part of a Volume Licensing pool (MAK or KMS) and activation status is controlled entirely by the volume license owner.

Once a seller refunds a key, they typically disable or retire it from their licensing pool. However, customers cannot directly check the revocation status through a Microsoft Account, because volume licenses do not appear there.

The only way to know if the license was revoked is to try reinstalling and activating the same key. One of two things will happen:

If the license is revoked or blocked: You will see an activation error, often stating that: “The activation limit has been reached” or “This product key is invalid.” This matches Microsoft’s explanation that a MAK key stops working when the activation pool is exhausted or the key is withdrawn by the owner.

If the license still works (not yet revoked): It will activate normally on your device. However, since the seller refunded it, it is still recommended not to rely on that key long‑term, because the owner may disable it at any time.

I hope the given details help clear things out for you. Let me know if you have any further concerns.
Phoebe-N 10,845 Reputation points Microsoft External Staff Moderator

2026-02-06T10:43:31.34+00:00

Hello @Richard Pohl

Good day! I hope you're doing well!

It has been a while and i am writing to see how things are going with this query. Have you had a chance to check the reply provided?

Please feel free to let me know if there are any updates or if you need any further support.

Thank you so much for your cooperation.
Phoebe-N 10,845 Reputation points Microsoft External Staff Moderator

2026-02-10T08:21:28.9666667+00:00

Hello @Richard Pohl

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. In case your problem persists or if there are any new issues, please let me know. I am happy to assist.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly.

Looking forward to hearing from you soon.

Answer accepted by question author

AI answer

To remove a redeemed activation from your Microsoft account, you typically need to manage your licenses through the Microsoft 365 admin center. However, if you are unable to see the licenses for Microsoft Office Professional Plus 2021 and the LTSC license in your dashboard, here are some steps you can try:

Check Your Account Type: Ensure that you are logged into the correct Microsoft account that is associated with your Office licenses.
Access the Admin Center: If you have admin rights, go to the Microsoft 365 admin center. If you are using a personal account, you might not have access to all the features.
Manage Licenses: Look for the section that allows you to manage your subscriptions and licenses. You should be able to see the licenses associated with your account. If you see the LTSC license, there should be an option to remove or manage it.
Contact Support: If you still cannot find the licenses or remove the LTSC license, consider reaching out to Microsoft Support for assistance. They can provide specific guidance based on your account and licenses.

If you need more detailed instructions on how to navigate the admin center or manage licenses, please refer to the official Microsoft documentation.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

how can i remove a redeemed activation from account

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