Access to Microsoft 365 when email no longer available

Eric Pedersen 0 Reputation points
2026-02-01T23:53:13.3266667+00:00

How can I gain access to my Microsoft 365 account when I no longer have access to the email it was set up with? Can I change this email address?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. John Jefferson Doyon 89,540 Reputation points Independent Advisor
    2026-02-02T00:42:54.0366667+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you using a personal Microsoft account or a work or school account?
    2. May I know what exact error messages you have when you try to sign in? If possible, please share a screenshot, just blur any sensitive info. The forum is public.
    3. Also, could you provide the steps you have already taken? This will help me avoid recommending them again.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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  2. Lesley Knowles 0 Reputation points
    2026-10-11T10:09:12.51+00:00

    My husband was self-employed contracted to a company with a company email address. However he was financing his Microsoft business account himself.

    He has since retired. The email address was dismantled by the company. He has been trying to cancel the account but because he cannot sign into the email address he is unable to do so. He has tried contacting Microsoft but all avenues require his email and password. Which he no longer has. There is no phone number or monitored email inbox he can contact. He has been in a AI Agent loop for days. Microsoft are taking the monthly direct debt.

    what can he do to resolve the matter?

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