Not able to log into some websites using Microsoft Edge

Question

Not able to log into some websites using Microsoft Edge

RICK MARKWARDT 20

It seems that I cannot log into a couple of my billing websites using Microsoft Edge or other browsers. I'm not sure if it's an Edge thing or if it's something to do with my laptop. It just seems to be a couple of websites, and all the others are fine. Not sure how to describe it but I go to the website and click login but then it will just start buffering. Please let me know what other information you may need. Thanks.

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Norah-L 11,700 Microsoft External Staff Moderator

Hello RICK MARKWARDT!

Thanks for reaching out to the Q&A forum.

From what you described, you're experiencing issues when trying to log into some of your billing websites using Microsoft Edge (and other browsers). Here are a few steps you could try:

1. Clear cookies and cache

Edge > Settings > Privacy > Clear browsing data (Cookies + Cached images) > Restart the browser.

2. Disable extensions temporarily (recommend)

Some extensions (ad blockers, script blockers, privacy tools) can interfere with login pages.

Try opening the site in InPrivate/Incognito mode.
If it loads there, one of your extensions is likely causing the problem.
Open edge://extensions/ and temporarily disable them one by one to identify which one is blocking the login.
Also check that Block third‑party cookies is turned off and Allow sites to save and read cookie data is turned on via edge://settings/privacy/cookies

3. Reset Edge settings

Go to edge://settings/reset > Restore settings to default (this keeps your data).

Update Edge: Settings > About Microsoft Edge > Let it update > Restart the browser.

4. Add the website to Trusted Sites

Note: Use this method carefully, only apply it to reputable, trustworthy sites.

Press Win + R, type inetcpl.cpl and press Enter.
Go to Security > Trusted sites > Sites.
Enter the website’s domain.
Click Add, then Close > OK.

If the issue still persists, try using a different browser profile or create a new Windows user account to see if the problem is caused by profile corruption.

Hope one of these could help. I'm here if you need further assistance!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

RICK MARKWARDT 20 Reputation points

2026-01-26T13:10:14.1966667+00:00

It looks like by going in the InPrivate worked for one site but not the other. I also downloaded Firefox and they both worked in this browser. Thanks. Still wish everything worked in Regular Edge so I don't have to do all this jumping around.
RICK MARKWARDT 20 Reputation points

2026-01-26T23:12:05.3533333+00:00

Now that I got it back up and running in Firefox, I went into the Edge Extensions and turned off my Bitdefender extension and that solved the issue with Edge. I'm assuming that I SHOULD NOT turn the Bitdefender extension back on.
Norah-L 11,700 Reputation points Microsoft External Staff Moderator

2026-01-27T00:27:33.6433333+00:00

Have a good day RICK MARKWARDT!

Thanks for your update and I'm glad you could find the cause for this issue.

Since Bitdefender is a security extension, I wouldn’t recommend leaving it disabled entirely. A better approach is to follow Bitdefender’s official guidance on: How to stop Bitdefender from blocking a safe website or an online app

Note: The article is published by Bitdefender, not Microsoft. The information provided appears reliable and accurate.

Hopefully it could help you maintain your security while still being able to reach your billing sites!

Best regards.