I got recurrent charges for canceled subscription

Victor Chikhachev 20 Reputation points
2026-01-23T18:15:35.6466667+00:00

I got recurrent charges for canceled subscription.
I cannot do anything about it and I cannot reach any support on that, keep in the AI loop with useless info

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator
2026-01-23T19:20:06.9233333+00:00

Hello Victor Chikhachev,

For queries related to subscription create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

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Type Subscription.

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Click Next after that click pen and select the subscription id you have are having issue.

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After this select below options.

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In Contact Support, create support request

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The following screen appears

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Click Next button in Recommended Solution

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In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

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In Preference contact method select either Email or Phone.

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Click Review+Create and click Create button.

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Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

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Let me know if you have further questions we would be happy to help you!!

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  1. Andreas Baumgarten 133.1K Reputation points MVP Volunteer Moderator
    2026-01-23T18:56:54.9166667+00:00

    Hi @Victor Chikhachev ,

    the best and only option related to payment/charging issues is to open a support request with Azure Support:

    Create an Azure support request

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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