Forgot login, password and recovery email

Question

Forgot login, password and recovery email

Rog Strix 25

I purchased Office 2024 for Home and Business.

The problem is that I activated it on the wrong account. I have a receipt for the purchase and a box with a key. But I don't have any information about the account on which the office was activated, I don't know the login or password. Are there any options to restore the license? Transfer it to my account? Also, I can't find anywhere how to contact Microsoft support. That's why I'm writing here. Thank you.

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Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

According to the Microsoft Office software licensing terms, you cannot transfer a digital license like Office from one Microsoft account to another. In some limited cases, Microsoft Support may be able to help you transfer the license.

However, in your situation it appears you no longer have access to the Microsoft account where you activated Office by mistake, and you do not have the password or recovery email to regain access. Because of this, your best option is to contact Microsoft Support directly and ask them to cancel the purchase and issue a refund, explaining that the product is new and did not meet your expectations. Once they approve and process the refund, you can repurchase Office and activate it under the correct account.

To get in touch with the Microsoft Accounts & Billing support,

Go to this page: https://support.microsoft.com/en-us/home/contact
Type Talk to an agent then click Get Help.
At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.
Select Other Products then Billing and Account Profile questions then Confirm.
Click Chat with a support agent in your web browser.