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Hello,
I had a digital license for Windows 11 Pro on my previous device, linked to my Microsoft account (PII Removed ******@gmail.com). That device has been removed from my account.
I upgraded my new laptop from Windows 11 Home to Pro using the generic key .
Activation fails with error code , and the device does not appear under account.microsoft.com/devices.
I am signed in with the same Microsoft account on the new laptop, but the license did not transfer automatically.
Microsoft support does not offer chat or callback options, and activation via PowerShell also fails.
Could someone please help me transfer and activate the digital license on this new device?
Thank you in advance.
If you had the original licence upgraded via a free upgrade those licences are not allowed to be used for Windows 11 anymore. You were able to use it previously when changing devices but that loophole has been closed.
I know you have removed the previous device from your devices list which is why the activation troubleshooter wouldn't work for you but that won't change the outcome.
As I said previously this thread has been escalated already.
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Call me at the above number. Will really appreciated it. Thank you.
All contact must be via this forum.
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Thanks for the clarification.
Could you please confirm whether my previous Windows 11 Pro digital license was Retail or OEM?
It was linked to my Microsoft account and activated on my old device before I removed that device from my account.
Since the license was associated with my Microsoft account, I need to know whether it is eligible for transfer.
If it was Retail, please advise how to reassign it to my new device, as activation fails with 0xC004C003 and the device does not appear under my account.
Thank you.
Did you buy the Pro licence from Microsoft as a Home to Pro upgrade or a full Pro digital licence.
When you removed the previous device from your account you removed the ability to use the activation troubleshooter to transfer it.
You need direct Microsoft support in that case. Use the Get Help app in windows and type chat with an agent then select Contact Support. This will only be applicable if you purchased from Microsoft.
Thanks, Neil.
Yes, the Pro license was a digital entitlement linked to my Microsoft account — not OEM.
It was activated on my previous device, which I removed from my account.
Now I’m signed in on the new device with the same account, but activation fails with 0xC004C003 and the device does not appear under my account.
The Get Help app does not offer chat or callback options in my region.
Could you please escalate this to a Microsoft Support Engineer who can manually reassign the license?
I can escalate it within the Q&A forum but I doubt a Microsoft user can do that for you.
We'll see.
