Contact Microsoft without Access to Account to Cancel a Subscription

Dear @Eric C,

Thank you for posting your question on the Microsoft Q&A forum.

Based on your description, you are unable to access your account due to two-factor authentication.

While you are discussing this matter with the independent advisor and waiting for a response, you may try the suggestions below. If there is another Global Administrator in your organization, please ask them for assistance in resetting MFA by following these steps:

• Go to Microsoft Entra Admin Center: https://entra.microsoft.com
• Navigate to Users > All Users.
• Select the affected account.
• Go to Authentication Methods.
• Click "Require re-register multifactor authentication".
• 

If you are the only administrator in your organization, you will need to contact the Microsoft Data Protection team for further assistance. Please locate the appropriate support phone number for your country or region and contact Microsoft Support so the frontline team can raise a service request on your behalf: Customer service phone numbers - Microsoft Support 

When calling the support number, the experience may vary depending on your country or region:

• In some regions, you may hear an automated message for approximately 30 seconds. You can ignore this message and wait for the prompt, then select “1” for Business email user and “1” again for technical support.
• In other regions, you may be guided through an automated conversation similar to the following:
  • The system asks what issue you are experiencing → Authenticator
  • Product in use → Office 365 for Business
  • Account type → Company account
  • Administrator status → Yes
  • Are there other administrators in the organization? → No
  • Proceed to create a service request → Yes

If your Office 365 Business or Education subscription was purchased through a partner or reseller, and you are unable to open a service request directly, please contact your reseller’s support provider and ask them to raise the service request on your behalf.

Alternatively, if you are unable to reach support by phone, you may create a temporary trial tenant to submit a support request for the block access tenant through the Microsoft 365 admin center. You can start with a trial license here: Microsoft 365 Business Plans and Pricing | Microsoft 365

Please note that forum moderators do not have the ability to access or modify user accounts, including login issues, password resets, or MFA changes.

I hope the above methods will be able to assist you in restoring access.

Thank you for your patience and understanding. I hope the information above is helpful. If you have any further questions, please feel free to reach out.

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