Microsoft app launcher (waffle icon) isn't showing apps in Outlook

Darren Koh 15

I am using Microsoft 365 Business Basic. License enabled for all users but the apps are not showing in this top left menu when in Outlook. Anyone know how to fix this?

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Answer recommended by moderator

Tina L 12,435 Microsoft External Staff Moderator

Hello @Darren Koh, @Jason Noble, @Edward and @Mark G. Rubin,

Thank you for your sharing.

Since several users across different tenants are experiencing the same behavior, I have checked the Microsoft 365 Service Health Dashboard on my side. At the moment, there are currently no reported incidents related to this behavior.

So, I highly recommend that you open a support ticket with Microsoft 365 Technical Support though Microsoft 365 Admin Center. This will allow the engineering team to pull backend logs for your tenant and check whether the App Launcher service is failing to initialize in Outlook on the web.

(If you are not the global admin, please kindly ask your IT Admin to do it for you)

To create a Support ticket, you can go to: Microsoft 365 admin center
When you click Help & Support in the bottom-left corner, a Support Assistance panel will appear.
In the text box, you can type: "request an agent to contact me via email or phone" and press Enter.
After that, please look at the bottom-left corner of the panel. You will see a blue link that says, "Contact Support"; you click on it.

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You will then have two options: Support via phone or Support via email. You can choose appropriate way to you.

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Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.
Finally, clicking on "Contact me" After completing them, you will receive an email appointment for a meeting to review this issue professionally together.

Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn

Additionally, I also strongly encourage you to report the issue via Microsoft 365 admin center. When multiple tenants report the same problem, it helps the development team investigate. If it’s confirmed as an incident, it will be published in the Service Health dashboard.

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I apologize for redirecting you to the support teams. As forum moderators, I have limited access to backend systems and cannot directly investigate device-level issues.

I truly hope you’ll be assisted soon by our dedicated technical team. And if you receive any updates or insights, please feel free to reply here.

Looking forward to hearing from you!

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10 additional answers

RGA42 0 Reputation points

2026-01-12T16:30:04.2766667+00:00

We are having the same issue. New users were provisioned on 1/5/2026 and are still unable to see applications in the waffle tray
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Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2026-01-12T19:22:19.5566667+00:00

The local admin in your organization should report this to Microsoft business support.

Edward 106 Reputation points

2026-01-13T19:06:01.23+00:00

The users on my org having this issue were created in/after December 2025.

Just sharing for anyone
Jasper Vermeulen 0 Reputation points

2026-01-09T19:43:10.66+00:00

I have the same issue, but I can also not use OneDrive in Outlook. When I create a new mail message and want to add a file from OneDrive, only a window with Groups and recent attachments is showed and nothing else.
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Tina L 12,435 Reputation points Microsoft External Staff Moderator

2026-01-12T15:49:28.92+00:00

Hello @Jasper Vermeulen

For you OneDrive issue, I recommend you create a new question on this Q&A forum.

This will allow the appropriate moderators who specialize in that area to assist you more effectively.

Thank you for understanding.

Jasper Vermeulen 0 Reputation points

2026-01-18T06:58:15.5366667+00:00

Problem is solved in my tenant. Nice! Did not get any feedback back from Microsoft back yet.

Tina L 12,435 Reputation points Microsoft External Staff Moderator

2026-01-19T15:30:14.3933333+00:00

Hello @Jasper Vermeulen,

Thank you for sharing and update information from your tenant. As I don’t have backend access, the updates you shared will help me keep other users informed as well.
MarkGRubin-4760 0 Reputation points

2026-01-08T19:09:12.7933333+00:00

Same happening for some but not all users within our organization. A workaround I've given affected users for now is to use the App Launcher/waffle from any other MS365 web app like OneDrive, Word, Excel. The App Launcher issue only seems to be not working properly from within Outlook on the web.
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Edward 106 Reputation points

2026-01-08T16:53:08.77+00:00

Same is happening to few of our users.
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