Having trouble logging into my 365 mail as authenticator app not updated when i transfer to new phone

Question

Having trouble logging into my 365 mail as authenticator app not updated when i transfer to new phone

JL 20

Hi, i am having trouble getting code from my mobile as information wasn't transferred over to new phone. previously i had the option of signing in with password but this time its not in the options tab.

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Would like to seek help in getting back to my account. thanks

Moved from: Microsoft 365 and Office | Access | For business | Windows

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Answer 1

Daniel-Vo 7,050 Microsoft External Staff Moderator

Dear JL,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, it appears that you’re experiencing issues signing in to your email account on your new phone.

Before continuing, could you please confirm whether this is a personal or business account?

Additionally, are you still able to sign in on your old phone using the Microsoft Authenticator app? If yes, please follow these steps:

Please login to your account > go to My Account (https://myaccount.microsoft.com/) > select Security info > select Delete for the current Microsoft Authenticator method
Select Add sign-in method, choose Authenticator and a QR code will appear for you to scan.
Download Microsoft Authenticator app on your new phone and scan the QR code with it.

Alternatively, based on the screenshot provided, you can also select “Sign in another way” and follow the available options.

Please let me know the answers to the questions above or if there are any updates, and I’ll be happy to assist further.

If the answer is helpful, please click "Accepted" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

JL 20 Reputation points

2026-01-06T10:01:35.7266667+00:00

Hi, i can sign in on my phone mail but cant sign in on the microsoft authenticator app. other sign in options does not have password options. this is a personal account.

I do not have access to my old phone now.

please advise. thanks .
Daniel-Vo 7,050 Reputation points Microsoft External Staff Moderator

2026-01-06T10:41:00.7733333+00:00

Hi JL,

Thank you for the screenshot and your update.

Both sign-in options shown require Microsoft Authenticator. Since you no longer have access to the old phone where Authenticator was set up, you can’t approve the request or get a code, which is why the password option is not available.

After checking your domain on WHOIS, efuture.solutions is currently managed by GoDaddy. The quickest solution is to contact GoDaddy support and ask them to revoke and re-register your MFA, so you can set up Microsoft Authenticator on your new phone.

Please note that forum moderators do not have the ability to access or modify user accounts, including login issues, password resets, or MFA changes.

Please let me know if you need further assistance.