excel doc changes in one drive on dell no sync when view one drive doc on s24+

Susan H 20 Reputation points
2025-12-12T22:38:17.0566667+00:00

When update excel document in one drive on dell laptop , unable to see changes when open same path of one drive document on s24+ mobile phone.

Microsoft 365 and Office | OneDrive | For home | Android
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Anonymous
2025-12-13T06:14:14.87+00:00

Hi Susan H,

Thanks for posting your concern on Microsoft Q&A.

According to your description, your OneDrive has met the sync problem, Excel changes saved to OneDrive on your Dell laptop don’t appear when you open the same file on your Samsung S24+

This situation might relate to several reasons, such as the file is large, connectivity dependency, etc. Here are some quick checks that can help you isolate the problem:

On Dell Laptop:

  1. Verify OneDrive Sync Status
    • Look for the blue or white cloud icon in the Windows system tray. It should say “Up to date”. If it shows “Sync pending” or “Processing changes”, restart OneDrive or your PC.
  2. Force Sync
    • Right-click the OneDrive icon → Settings → Account → Choose folders → Confirm the Excel file is selected.
    • Alternatively, upload the file manually via OneDrive.com if sync is stuck.

On Samsung S24+:

  1. Update Apps
    • Ensure both OneDrive and Excel for Android are updated from Google Play Store.
  2. Clear Cache & Re-sign In
    • In Settings → Apps → OneDrive → Storage, clear cache and data. Then sign in again.
  3. Check Autosave
    • In Excel Mobile, confirm Autosave is ON. If OFF, changes won’t sync automatically.
  4. Enable Background Sync
    • Allow OneDrive to run in the background and disable battery optimization for the app.

Some references related to your situation: Fix OneDrive sync problems

Use OneDrive on Android and iOS devices

Please help me share the result if you can troubleshoot it successfully. In case you need further help, please do not hesitate to put the comment under this post, so we can discuss this situation together.

Hope you can solve the problem.

Thanks, and sincerely,

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  1. AI answer

    2025-12-12T22:38:27.38+00:00

    It seems that you are experiencing a syncing issue with your Excel document on OneDrive when accessing it from different devices. Here are a few steps you can take to troubleshoot this issue:

    1. Check Sync Status: Ensure that the OneDrive app on your Dell laptop is fully synced. You can do this by checking the OneDrive icon in the system tray to see if it shows "Up to date."
    2. Update OneDrive: Make sure that you have the latest version of the OneDrive app installed on both your Dell laptop and your S24+ mobile phone. Outdated versions can cause syncing issues.
    3. Check for Conflicts: If there are any conflicts detected between the local and server copies of the files, you may need to resolve them. Look for any error notifications and follow the prompts to resolve any conflicts.
    4. Clear Cached Files: Sometimes, cached files can affect syncing. You can clear the cached files in the Microsoft Office Upload Center on your laptop to see if that resolves the issue.
    5. Check Internet Connection: Ensure that both devices have a stable internet connection, as syncing requires an active connection to the internet.
    6. Re-login to OneDrive: Try signing out and then signing back into your OneDrive account on both devices to refresh the connection.
    7. Access the Document Directly: Instead of opening the document from the OneDrive folder, try accessing it directly from the OneDrive app on your S24+ to see if the changes appear there.

    If these steps do not resolve the issue, you may want to consult the OneDrive support documentation for further assistance.

    References:

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