can't log in

Hello samar noya

Thank you for reaching out to Microsoft Q&A Forum. I know how frustrating it is when you can’t sign in after several attempts. To guide you better, could you confirm what error message you see when trying to log in on your iPhone? The exact message helps determine whether it’s a password issue, a verification issue, or an account lock.

Meanwhile, here are some steps that you can try on your iOS device:

1. Try signing in through a browser

• Instead of the iOS app, open Safari and try logging into https://outlook.live.com
• If you can sign in there, the issue is likely with the mobile app

2. If the Outlook app is stuck or looping

• On iOS, open Settings > Outlook
• Turn Background App Refresh off > wait 10 seconds > turn it on
• Then reinstall Outlook:
  • Delete the Outlook app
  • Restart your iPhone
  • Install Outlook again from the App Store
  • Try signing in again

3. Check your internet connection:

• Make sure you have a stable Wi-Fi or cellular connection
• Try switching between Wi-Fi and cellular data, turn off VPN

4. Reset your password

If your password isn't working:

• Go to: https://account.live.com/password/reset
• Enter your email address
• Follow the verification steps (phone, alternate email, or security questions)
• Create a new password

Let me know what error message (if any) you're seeing so I can guide you with the next accurate step. I’m here to help you through it

For more details, you can check these official guidelines:

• I can't sign in to my Microsoft account - Microsoft Support
• Troubleshoot Outlook mobile issues - Microsoft Support

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