Hi ! So i discovered recently that my subrciption first of all was exctenden withiuth my consent,. You are chargund my account every month but my excel and workin arent working ! can you please resoved this issu, also i want you give my money back for the moths i wasnt able to use your proggrams but i was charged anyway ....

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. Hi @ Martyna Sekuła Thank you for reaching out via the Microsoft Q&A forum. Based on the information you described, I understand that your subscription was extended automatically, and you are being charged monthly. However, your Office applications (like Excel and Word) are not working properly. Specifically, they are restricting you to "View Only" mode on your Mac. Could you please confirm which specific Microsoft 365 license you are currently assigned? If you have Microsoft 365 Business Basic, please note that this plan only includes the web and mobile versions of Office. It does not include the desktop applications for Mac or PC. To edit on a Mac desktop app, you need a license like Microsoft 365 Business Standard, Premium, or an Education A3/A5 license. If you are certain you have the correct license, please try the following troubleshooting steps to fix the activation issue: -Make sure user licenses are assigned In the Microsoft 365 Admin Center , go to the Users > Active users page. Select the row of the user that you want to assign a license to. In the right pane, select Licenses and Apps. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes. If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again. -Sign out of Office and sign back in Open an Office app, such as Word. Select your name and profile picture or icon at the top. Select Sign out. Select Sign in. Make sure you are signed in with your Work or School account, not your personal Microsoft account. Try activating Microsoft 365 again. -Use the Mac License removal tool See How to remove Office license files on a Mac . -Uninstall and Reinstall Office for Mac For instructions, see the following articles: Uninstall Office for Mac Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac However, if the error persists and you need to contact support for in-depth technical assistance, please follow these steps: Go to Admin Center > Support > Help & support I hope my information is helpful. If the answer is helpful, click " Accept Answer " and kindly upvote. If you have additional questions about this answer, click "Comment". Note: Follow the steps in our documentation to enable email notifications if you want to receive notification related to this topic.

anyway, I hink my mystery issu was solved . bye bye

uh nice, microsoft is deleting my comments, very nice- sorry but you exdened my subscription withiuh my consent, aalso you changed the plan eh ah oh,

My subscription isnt working

Answer accepted by question author

Michelle-N 20,745 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Martyna Sekuła

Thank you for reaching out via the Microsoft Q&A forum.

Based on the information you described, I understand that your subscription was extended automatically, and you are being charged monthly. However, your Office applications (like Excel and Word) are not working properly. Specifically, they are restricting you to "View Only" mode on your Mac.

Could you please confirm which specific Microsoft 365 license you are currently assigned?

If you have Microsoft 365 Business Basic, please note that this plan only includes the web and mobile versions of Office. It does not include the desktop applications for Mac or PC.
To edit on a Mac desktop app, you need a license like Microsoft 365 Business Standard, Premium, or an Education A3/A5 license.

If you are certain you have the correct license, please try the following troubleshooting steps to fix the activation issue:

-Make sure user licenses are assigned

In the Microsoft 365 Admin Center, go to the Users > Active users page.
Select the row of the user that you want to assign a license to.
In the right pane, select Licenses and Apps.
Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.
If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.

-Sign out of Office and sign back in

Open an Office app, such as Word.
Select your name and profile picture or icon at the top.
Select Sign out.
Select Sign in.
Make sure you are signed in with your Work or School account, not your personal Microsoft account.
Try activating Microsoft 365 again.

-Use the Mac License removal tool

See How to remove Office license files on a Mac.

-Uninstall and Reinstall Office for Mac

For instructions, see the following articles:

However, if the error persists and you need to contact support for in-depth technical assistance, please follow these steps:

Go to Admin Center > Support > Help & support

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I hope my information is helpful.

If the answer is helpful, click "Accept Answer" and kindly upvote. If you have additional questions about this answer, click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive notification related to this topic.

Michelle-N 20,745 Reputation points Microsoft External Staff Moderator

2025-12-08T13:43:47.6566667+00:00

Hi @Martyna Sekuła
Thank you for the update.

Please note that the Microsoft 365 Basic plan does not allow the use of Office desktop applications; it is strictly for Office on the web.

To cancel the plan, are you able to access account.microsoft.com/services? If you can, please go there to manage and cancel your subscription.

In case you cannot access that page, please proceed to the Admin Center as I mentioned in my previous response to reach the specialized support team for better assistance.

I hope my information is helpful.

My subscription isnt working

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