Double Billing

Question

Double Billing

Brett Colvin 5

hello.

I am being double billed.

I have an account under

******@gmail.com

and possibly one under

******@gmail.com

Can we resolve this here ?

Jeff Mullis 0 Reputation points

2026-09-19T17:00:38.4833333+00:00

i needed technical support this morning for installing my Microsoft 365personal 1 year subscription. a window popped up saying to let it help me. I was then sent to a screen with application for a month subscription auto billing. I tried to put my number on the application then my credit card company denied the charge. The fraud department called me and I told them what had happened and Vystar told me I had to contact Microsoft to get the subscription cancelled. i want to keep my Microsoft360 subscription that i already was charged for the year. i do not want to keep the extra support from Microsoft that i ordered this morning! can you please cancel the IT support that I ordered this morning?

3 answers

Your answer

Jeff Mullis 0 Reputation points

2026-09-19T17:00:38.4833333+00:00

i needed technical support this morning for installing my Microsoft 365personal 1 year subscription. a window popped up saying to let it help me. I was then sent to a screen with application for a month subscription auto billing. I tried to put my number on the application then my credit card company denied the charge. The fraud department called me and I told them what had happened and Vystar told me I had to contact Microsoft to get the subscription cancelled. i want to keep my Microsoft360 subscription that i already was charged for the year. i do not want to keep the extra support from Microsoft that i ordered this morning! can you please cancel the IT support that I ordered this morning?

Answer 1

Hey there! Nice to meet you!

In case the second subscription charge occurred from a different account, you may follow the guide through the official Microsoft website to investigate and locate the duplicate charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the second transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to find the second transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Brett Colvin 5

So no refund on one if so ?

0 comments

Answer 3

To resolve double billing issues, you should first verify if you have multiple accounts associated with the email addresses you mentioned. Here are steps you can take:

Check your accounts: Sign in to both accounts to see if there are any active subscriptions or billing information that might explain the double billing.
Contact support: If you confirm that you have multiple accounts and are being billed for the same service, it's best to contact Microsoft support directly for assistance. They can help you consolidate your accounts or clarify any billing discrepancies.
Review your billing history: Look at your billing history in the Microsoft account settings to identify any duplicate charges.

Unfortunately, I cannot resolve account-specific issues directly here, but following these steps should help you address the double billing situation.