Windows hello will not strat external camera on external HP monitor when settting up

Dear Simon Blair

Thanks for reaching out to Microsoft Q&A Forum!  

I understand you're having trouble with your laptop's built-in camera not being detected. The incident where an inbuilt camera is not being found or detected by the system is typically not a failure of the Windows operating system itself, but a disruption in the communication pathway between the hardware and the software. 

 To tailor this perfectly, could you share: 

• Does the HP E27M monitor camera work for general tasks (e.g., in a Teams meeting or the Windows Camera app) even if it fails in the Windows Hello setup? 
• Any error codes when opening the Camera app (like 0xA00F4244)? 
• Does it work in other apps like Teams or Zoom? 

 In the meantime, you can try my suggestions for Windows 11 and let me know anything news from it: 

• Search [Power Options] > [Change plan settings] > [Change advanced power settings] > [USB settings] > [USB selective suspend] > Set to [Disabled] (plugged in & battery). 
• Search for [Get Help] in the [Start] menu > Search [Camera] > [Run the troubleshooter]. 
• [Settings] > [Privacy & security] > [Camera] > Turn on [Camera access] and [Let apps access your camera] 
• Right-click [Start] > [Device Manager] > Expand "Cameras" (or "Imaging devices" if not listed) > Right-click your camera > [Update driver] > [Search automatically]. 
• Download latest HP Thunderbolt Dock G2 firmware and HP EliteDisplay E27m G2 drivers/firmware from hp.com/support. 

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