How can I speak to a human being within Microsoft UK?

Question

How can I speak to a human being within Microsoft UK?

Tom K 125

I’ve tried the telephone numbers published and I get a computerised voice that keeps sending me back to the internet no matter what phrase I use and then ends the call automatically. I can’t even raise a chat within my accounts. There must be other telephone numbers out there. At 81 years old I’m very frustrated that I can’t talk to a human. Three years ago I managed to talk to someone working from home but not anymore. That’s progress for you! Has anyone else had this problem lately? Many thanks.

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Answer accepted by question author

Stefan Blom 353.8K MVP Volunteer Moderator

Phone support appears to be low priority to Microsoft, at least for consumers (home users).

There is a support chat that you can access via https://support.microsoft.com/contactus .

Alternatively, try asking your question in this forum. Maybe someone can help, but note that contributors in the forum do not have access to billing and account information.

Tom K 125 Reputation points

2025-11-17T15:00:40.2866667+00:00

Thank you, Stefan. I'll try that later as I have an appointment to attend now. Tom
Tom K 125 Reputation points

2025-11-17T21:29:03.92+00:00

I followed your advice and eventually I found an assistant to chat to who sorted out my billing problem and he transferred me to a technical assistant who managed to give me access to my OneDrive files again. It all took time but we got there in the end. Once again thank you for your help, Stefan.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2025-11-17T23:36:12.49+00:00

I followed your advice and eventually I found an assistant to chat to who sorted out my billing problem and he transferred me to a technical assistant who managed to give me access to my OneDrive files again. It all took time but we got there in the end. Once again thank you for your help, Stefan.

I'm glad you got it sorted. Thanks for the follow-up.

2 additional answers

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Tom K 125 Reputation points

2025-11-17T15:00:40.2866667+00:00

Thank you, Stefan. I'll try that later as I have an appointment to attend now. Tom
Tom K 125 Reputation points

2025-11-17T21:29:03.92+00:00

I followed your advice and eventually I found an assistant to chat to who sorted out my billing problem and he transferred me to a technical assistant who managed to give me access to my OneDrive files again. It all took time but we got there in the end. Once again thank you for your help, Stefan.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2025-11-17T23:36:12.49+00:00

I followed your advice and eventually I found an assistant to chat to who sorted out my billing problem and he transferred me to a technical assistant who managed to give me access to my OneDrive files again. It all took time but we got there in the end. Once again thank you for your help, Stefan.

I'm glad you got it sorted. Thanks for the follow-up.

Answer 1

Nathan 30

I also have the same issue. Did you ever get a fix for this?

I have no idea how I'm going to continue running my business without access. Nobody at Microsoft seems to be able to help, I keep getting sent links that no longer exist, or a telephone chat bot that refuses to connect you to anybody.

I opened a ticket after trying that number numerous times, and nobody called me back within the 24 hours stated (on day 3 and still nothing, reading online it seems I'll be lucky to have a call this side of Christmas)... unreal

Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2025-12-12T12:31:22.8433333+00:00

The original poster indicated on November 17 that he got assistance via the support chat.

Since you are running a business, you should be able to get help via Microsoft business phone support; see https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .
Nathan 30 Reputation points

2025-12-12T12:36:16.92+00:00

Unfortunately I have tried this, I have a case reference number that I can provide, but didn't receive a call back or an email. It stated a call back within 24 hours and that it was marked as urgent, but I'm on day 3 and starting to panic as this is affecting the continuity of my business, and ultimately leading to a lot of lost income. We are regulated and authorised by the Financial Conduct Authority, and not being able to access the admin centre is going to cause significant problems and regulatory risk to us.

What do I do from here? Is there a legal channel I can pursue if nobody at Microsoft calls me? I'm happy to instruct a lawyer to issue a Letter Before Action if I don't hear back by Monday, as this is costing us a lot of money already.
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator

2025-12-12T12:51:40.1333333+00:00

Thanks for the follow-up. I suppose you could try contacting them again, but since you have a case number, I suspect there isn't much you can do besides wait. :-(

Answer 2

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