How do I find my product key

Ricco49 20 Reputation points
2025-11-12T17:14:30.8766667+00:00

I have added my wife to my family MS Office subscription. It keeps asking her for the product key, which I no longer have a record of. Please help.

Microsoft 365 and Office | Other
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John Oliver 11,710 Reputation points Independent Advisor
2025-11-12T17:54:39.4366667+00:00

Hello Ricco49, thanks for posting this in our community.

Microsoft 365 subscriptions are account-based and do not require a product key for activation. Please make sure your wife’s Microsoft account is listed as a member of your family group by visiting https://account.microsoft.com/family.

Once confirmed, she can check her subscription status by signing in at https://account.microsoft.com/services. It should show that she has access to Microsoft 365 through your Family subscription.

If the issue persists, you may need to uninstall Office from her device and reinstall it from https://www.office.com while signed in with her Microsoft account.

Hope this helps.

Kind regards,

John Oli

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  1. Ricco49 20 Reputation points
    2025-11-12T19:13:37.9566667+00:00

    The advice given in the community and also by support has solved the problem. My heartfelt thanks to all concerned.

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  2. Ricco49 20 Reputation points
    2025-11-12T17:17:52.4166667+00:00

    I have followed the AI suggestions but have still been unable to find my product key.

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