can't add office account to Mac as it says incorrect password too many times

Question

can't add office account to Mac as it says incorrect password too many times

Ricky Ricketts 20

my iPhone, iPad and Mac all worked fine then one asked for new password and so when I reset then all devices stopped working and won't let me add accounts back on

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Answer 1

Hello Ricky Ricketts,

Thank you for reaching out in Microsoft Q&A forum.

I understand you’re unable to add your Office account to your Mac because it shows “incorrect password too many times,” and after resetting the password, all devices stopped working. I know how frustrating it can be and feel sorry about that.

To solve this issue, please:

Go to https://account.microsoft.com and sign out from all sessions under Security > Sign out everywhere.
Use https://account.live.com/password/reset to ensure the new password is applied correctly.
Clear cached credentials on Mac
- Open Keychain Access on your Mac.
- Search for entries related to Microsoft Office or your account.
- Delete those entries.
Remove and re-add the account in Office apps
- Open any Office app (Word, Excel).
- Go to Preferences > Accounts and remove the account.
- Restart the app and sign in with the new password.
Make sure Office apps are updated via Help > Check for Updates.

If it didn't help, please visit this link and follow the prompts: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac

Add an email account to Outlook for Mac

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Alex_T 6,410 Reputation points Microsoft External Staff Moderator

2025-11-12T19:56:54.22+00:00

Hello Ricky Ricketts,

I don't see any update from you. I wonder if your issue has been resolved or not. And if you were able to solve the issue and find this answer helpful, please upvote and mark it as accepted. This will help others with similar problem in this forum and they will be very grateful for that.

Thank you for understanding.