Stopped receiving emails on my account.

Wallace Judd 45

One specific email address is not receiving mail in Outlook. How do I restore service?

kathy koh 0 Reputation points

2026-01-29T00:25:10.1333333+00:00

It is still not working
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator

2026-01-29T11:27:39.3266667+00:00
Hi kathy

Welcome to Microsoft Q&A, could you help me with some additional information so that we could have more insight of the situation:

What is the specific issue you're encounter? The more details the better.

Are you using a personal email (like @outlook.com, @hotmail.com, @gmail.com), or Work or school account (the email account was provided by your organization)?

Does the issue occur on outlook on the web (OWA)?
kylie Barclay 0 Reputation points

2026-02-08T07:22:21.9+00:00

Hi! Where can I find this hidden RSS feed - I seem to be having the same problem thanks
Anonymous

2026-02-16T04:41:08.8166667+00:00
If one email address isn’t receiving mail in Outlook, try these steps:

Check the Junk/Spam folder – sometimes emails are filtered there.

Check rules and filters – make sure no rules are moving or deleting messages from that sender.

Check the blocked senders list – the sender might be accidentally blocked.

Verify your account settings – ensure the email account is set up correctly and syncing properly.

Test from another device or webmail – see if the emails arrive there; if they do, it’s likely an Outlook client issue.

Repair Outlook – go to Control Panel → Programs → Office → Change → Quick Repair.

If none of this works, contact your email provider to check if messages are being blocked before reaching your inbox.
Beverley A. Brooks 0 Reputation points

2026-04-23T20:05:18.02+00:00

How do I do any of this?

Answer accepted by question author

Jack-Bu 7,220 Microsoft External Staff Moderator

Thank you for reaching out to Microsoft Q&A regarding the issue where one specific email address is not receiving mail in Outlook connected to Exchange Online. To better isolate the cause, could you please provide answers to the following?

Can you send emails successfully from this Outlook account?
Does the issue occur only in the Outlook app (desktop/mobile), or also in Outlook on the web (outlook.office.com)?
Have there been any recent changes, like password updates, app versions, or mailbox rules?
Is this issue limited to one user, or are others in your organization affected?

In the meantime, can you also try to:

Clear Cache: Close Outlook, press Windows key + R, type %localappdata%\Microsoft\Outlook, open RoamCache, and delete the files (backup first if preferred).
Install Outlook updates, then create a new profile via File > Account Settings > Manage Profiles and re-add the account.

I am looking forward to your reply.

Please understand that our initial response may not always resolve the issue immediately. However, with your further updates and more detailed information, we can work together to find a resolution.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Wallace Judd 45 Reputation points

2025-11-01T13:11:57.18+00:00

Thank you for taking the time to respond.

1.      Yes, email I send from this account does reach its destination.

2.      It occurs in the app, in the browser, and in a browser on a different computer.

3.      A bunch of phishing emails went out from this account. I changed the password as soon as I learned of that problem. I checked for filters, forwarding and other rules, and found none.

4.      One user only.

The suggestions you kindly offered did not solve the problem.
Jack-Bu 7,220 Reputation points Microsoft External Staff Moderator

2025-11-04T07:05:11.3333333+00:00

Hi Wallace Judd

I'm Glad to know the issue is resolved, and thanks for let us know how it was resolved.

If you have any other concerns, please feel free to return and ask at any time. I be more than happy to assist.
IanSue Quake 5 Reputation points

2026-02-16T04:19:27.5733333+00:00

I can send emails using the Outlook app on mobile as well as the desktop but I can not receive on any of these platforms.

My email account was hacked at about 9:30am last Saturday and scam emails were sent out the all addresses in my contacts list. The password was changed on that day.

The issue is confined to one email account in the house.
Robert Stewart 10 Reputation points

2026-02-18T15:04:47.47+00:00

It's ******@hotmail.com
Rich Westlind 0 Reputation points

2026-02-19T04:23:48.5166667+00:00
Replies:

Can you send emails successfully from this Outlook account? Yes

Does the issue occur only in the Outlook app (desktop/mobile), or also in Outlook on the web (outlook.office.com)? All - Web or browser, and mobile iphone

Have there been any recent changes, like password updates, app versions, or mailbox rules? was hacked, just changed the password and it worked for awhile.

Is this issue limited to one user, or are others in your organization affected? One user, me.
Qian 0 Reputation points

2026-03-30T03:30:01.1166667+00:00

I had similar questions. The outlook account I use seems weird and unstable since I got Sim Swap. I could not receive some senders' emails, and the emails I sent to them were not receive by them. I use outlook App most of the time. Could anyone know what might be the problem?
Arthur Rooks 0 Reputation points

2026-04-07T22:58:34.6333333+00:00

The issue is at Microsoft, not my equipment.
Arthur Rooks 0 Reputation points

2026-04-07T23:06:33.64+00:00

Not receiving emails and not sending email.

No email going out no emails coming on any device. I uninstalled Outlook on my phone and now Outlook gets errors from the Exchange when I try to reinstall outlook
Arthur Rooks 0 Reputation points

2026-04-07T23:25:22.62+00:00

Not my problem it is Microsoft problem, They just want money, money, money customer can go jump in a 6 foot hole and pull the dirt in as Microsoft gets in the 6 foot hole. How long and when will My account gets fixed. I can post and reply until Microsoft gets off the COVID that makes people dum.

Answer recommended by moderator

Wallace Judd 45

We were able to resolve the issue: it turns out there was a new rule (diverting all new mail to the RSS feed!) that was well hidden. The issue appears to be resolved.

Thanks again for your help.

Arthur Rooks 0 Reputation points

2026-04-07T22:51:15.6466667+00:00

Why don't Microsoft get off their hi horse and answer the phone. That answering machine is Brain Dead.
Arthur Rooks 0 Reputation points

2026-04-07T22:53:52.9633333+00:00

I can not reinstall outlook, it gives error after error
Arthur Rooks 0 Reputation points

2026-04-07T23:00:29.39+00:00

The issue is not resolved, this sucks and Microsoft will pay for being careless and nonfunctional
Arthur Rooks 0 Reputation points

2026-04-07T23:18:02.95+00:00

Wallace, nothing changed except No emails since March 31. I have not signed up for RSS, I don't use RSS. I did not authorize Microsoft to upgrade my account to RSS. All outlooks on mobiles or desktops have missing emails since March 31, I used someone's laptop and checked my email, no different than all my devices.All users the same. The issue is at Microsoft. This is twice that Microsoft has lost my emails. It might be time to just leave microsoft. It seems Microsoft is just getting back to the ain't my job COVID epidemic again
Nancy Minnick 0 Reputation points

2026-04-30T20:21:20.5766667+00:00

My account is not resolved

7 additional answers

Arthur Rooks 0 Reputation points

2026-04-07T23:44:47.21+00:00

I guess Microsoft is just too big and forgot how Bill Gates started off. Maybe something will happen to remind the employees where Microsoft got started, in a garage and just taking other programs for other people and not giving them nothing in return not even a thank you. I guess it is time to move away from this Big Tech company. Customer Serving has been going down hill for about the last 5 years. It is called Money Hungry. Look at Ms. McKenzie giving away money on top of money. She knows how to give away money. Microsoft would Double in returns if Customer Service was Microsoft's Number 1 goal instead stuck in "COVID" not my job syndrome just like it was couple years ago it seemed like "COVID" has made business dumb. I am through with such business that act like customers are annoying.
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Arthur Rooks 0 Reputation points

2026-04-07T23:20:31.86+00:00

Whatever, if you have not fixed it since March 31. Microsoft is dead to me. Tech Giant has fallen and cannot get up. Just shot Microsoft and get it out of my misery.
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Arthur Rooks 0 Reputation points

2026-04-07T22:55:11.4866667+00:00

That is right, now you answer, but your help is stupid
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Stopped receiving emails on my account.

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