How do you update a bookings app service from 1:N to 1:1 when you cannot reduce participants to 1?

Hi @DFisher, 

Thank you for posting your question in the Microsoft Q&A forum. I truly appreciate the clarity of your explanation, and I understand how frustrating this limitation can be, especially when you're trying to ensure a smooth and accurate booking experience for your creative team. 

Based on my research and experience with Microsoft Bookings: In Microsoft Bookings, once a service is created with Maximum Attendees > 1, it is treated as a group service. Unfortunately, the system does not allow you to later reduce the number of attendees to 1 to convert it into a 1:1 service. This is by design and currently cannot be changed after the service is created. 

The most practical workaround at this time is to delete the affected services and recreate them with Maximum Attendees = 1 from the beginning. I understand this may be inconvenient, especially if the services are already in use, but this is the approach that will function correctly given how the system currently operates. 

I completely empathize with your situation and agree that Microsoft Bookings would be more flexible and user-friendly if it allowed switching between group and individual services after creation. This would help teams like yours adapt services without needing to start over. However, as a forum moderator, I don’t have the ability to escalate or modify product behavior directly. I strongly encourage you to submit your feedback via the Bookings · Community   

This is the official channel where your suggestions go directly to the product team and can influence future updates. Once you've submitted your feedback, feel free to share the link here. I’d be happy to upvote it to help.

Additionally, I’d really appreciate it if you could mark this response as the “Accepted Answer” if it helped clarify the limitations and offered a practical action you can take. 

Doing so will also pin the post to the top, making it easier for others in the community who may be facing the same issue to find this thread, and they can support your feedback as well. 

Thank you for your understanding and for raising this topic! 

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