How to fix the issue "try another verification method"

Arham Fawad 0 Reputation points
2025-10-24T10:29:22.1866667+00:00

About 2 years ago, my account got temporarily locked as I was using a VPN.Whenever, I try to get my account back it asks me to enter a phone number so that Microsoft can send a verification code. However, whenever I try that, it says try another verification method. The problem is that there is no other verification method and I am stuck with this method which hasn't been working for the past 2 years. It would mean a lot to me if anyone could help me.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Deleted

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  2. Eyjey116 2,815 Reputation points Independent Advisor
    2025-10-24T11:55:58.6933333+00:00

    Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account.To regain access it the account recovery form at https://account.live.com/acsr. The information you will give should match the information in the system so give as much detail as possible like old passwords, devices, purchase history, account usage, etc. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    If the form keeps failing please contact support directly at https://support.microsoft.com/contactus using a working email and choose Account / Security / Recovery then pick support agent or chat.

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