I can no longer login to office. I have a subscription

odave 20 Reputation points
2025-09-28T16:54:49.3366667+00:00

Can no longer login to office. keep getting network setting error 2604 when I try to log in. There is nothing wrong with my network. I'm a paid subscriber

Microsoft 365 and Office | Other
Answer recommended by moderator
odave 20 Reputation points
2025-10-05T19:09:33.7266667+00:00

Hi all-Thanks for all the help. Unfortunately nothing worked. I ended up with MS support chat for 4 grueling hours trying to fix just one of my pc's. We ended up having to reinstall win11 on all of my PC's. I did not lose any of my files! Just had to reinstall a few apps. But the good news is I can use my office 365 subscription again!!

Was this answer helpful?

2 people found this answer helpful.

6 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Manoel Barros 22,415 Reputation points Independent Advisor
    2025-10-01T01:39:42.67+00:00

    I think it might be something with your account, if you use the same account on all three computers and the same errors appear.

    Have you tried connecting to a mobile network or logging in with an Authenticator?

    Have you tested it on your phone? Open your phone's browser and try accessing Office.

    Alternatively, try logging in on the web and downloading the Office (MS 365) apps.

    https://account.microsoft.com/account?lang=ko-kr

    • Go to the website > Sign in > Go to Subscriptions > View benefits > Install Microsoft 365.

    Was this answer helpful?

    0 comments
  2. odave 20 Reputation points
    2025-10-05T19:04:17.6933333+00:00

    Hi -Thanks for all the help.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.