Cannot print a Word document (Office Home & Student 2016, Windows 11)

barbara pakan 20

Have been unable to print a Word Document prior to upgrading to Windows 11 jusr recently. I can print Excel documents. I had someone trouble shoot the problem but they were unable to resolve the printing issue. I currently have Microsoft Office Home & Student 2016. the person working the problem oerformed a repair and reinstall of Office. But the problem still exists. Can anyone give me direction on how to solve this printing issue?

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Answer accepted by question author

Randy Baroja 20,810 Independent Advisor

Hi,

Barbara, since you can print from Excel, PDFs, and web pages, the printer itself is fine the problem is only with Word. That usually points to either corrupted Word settings, a compatibility issue with Word 2016 on Windows 11, or a driver quirk that only shows up in Word. Before buying a newer Office version, it’s worth testing Word in Safe Mode (winword /safe) and trying to reset its settings by renaming the Normal.dotm file. Also make sure your printer driver is fully updated from the manufacturer’s website, not just Windows Update. Upgrading Office may fix the issue, but these quick checks can confirm whether it’s just Word misbehaving

Kind regards,

Palcouk 2,926 Reputation points

2025-09-24T17:01:21.41+00:00

Total nonsense, all the OP needs to do is install the full feature software provided by his printer maker and follow the setup prompts, then in Word its File > Print where you then set the various options before > File Print

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barbara pakan 20 Reputation points

2025-09-25T19:04:34.26+00:00

Problem solved. Uninstalled Office 2016. Installed Microsoft 365 Personal.
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barbara pakan 20 Reputation points

2025-09-23T18:40:23.0833333+00:00

I am the originator of the printer issue where I cannot print a Word document for some reason when I was on Windows 10 and it continues with Windows 11. I have reviewed all responses and should have a response by the middle of this week. Following thru with recommendations. As soon as I have an answer I will post the results of my efforts.
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Bill Walters 0 Reputation points

2025-09-23T17:31:09.2666667+00:00

Printer problem

Had to re-install printer and added it to list of devices. When clicking on the description of the printer is asks for the WPS pin. Then a message in the printer window shows an 8-digit number which says enter into your mobile. I have no idea what that means.
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Stefan Blom 357.4K Reputation points MVP Volunteer Moderator

2025-09-23T17:37:32.74+00:00

Bill,

If the printer is wireless, maybe it is trying to connect to a network. You should check the documentation for your printer.

If you can't get it sorted, consider starting your own thread, since the issue you have encountered is probably not the same as that of the original poster. Use the Ask a question link at the top of the forums page.

Bill Walters 0 Reputation points

2025-09-23T18:07:02.4666667+00:00

Hi Stefan,

The problem is finding the WPS pin. I have gone to HP Smart and in the setup it says the printer is not on, when it is on. You are probably right in that it is trying to connect to the network, and probably something very simple, but I cannot find what. Thanks.

Bill
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Cannot print a Word document (Office Home & Student 2016, Windows 11)

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