Fehler Tag: 5fcl8 - Code: 1067

Hi @Britta Jansen

Thank you for posting your question in the Microsoft Q&A forum.     

Regarding your issue, may I kindly ask a few questions so I can understand your issue better:  

•  Is your account a personal account (e.g., Gmail, Hotmail) or a work/school account (typically associated with a domain name like your company or school)? 
• Could you describe what you were doing before encountering this error? 
• Which Office app shows this error (e.g. Word, Excel, Outlook)? 
• Did this start after a Windows or Office update? 
• Does it happen to other users as well? 
• Have you tried any troubleshooting steps yet? 

Also, here are a few steps you can try: 

1. Sign out and back in 

• Open any Office app (like Word or Excel). 
• Go to File > Account.
• 
• Under "User Information," click Sign out and confirm. 
• Close all Office applications then restart your computer. 
• Open an Office app again and sign in with your Microsoft account credentials to see if the issue is fixed. 

2. Clear Office's Cache 

• Close all Office applications. 
• Press the Windows key + R to open the Run dialog. 
• Type %appdata%\Microsoft and press Enter. 
• 
• Find contents of these folders: 
  • %localappdata%\Microsoft\IdentityCache 
  • %localappdata%\Microsoft\OneAuth 
• Delete both of these folders. 
• Restart your computer and try signing in to Office again.  

3. Repair Office 

If the issue is with the application itself, try repairing to see if it fixes the issue 

For more details, please refer to: Repair an Office application - Microsoft Support 

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

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