Trying to pay for my subscription for months and i get an error

Question

Trying to pay for my subscription for months and i get an error

Antonia Bontioti 0

i have been getting for months this errors

Er is iets fout gegaan

Er is bij ons iets verkeerd gegaan. Het helpt misschien om even te wachten.

InvalidRecurrenceState/00-3ddae80507b3d3a31e044c088b3254bf-eed9abd49f785623-01 2 september 2025 om 08:55:26 UTC

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Gary Foster 0 Reputation points

2026-09-20T06:54:58.98+00:00

Kind of a late response, but I had the same issue. Once talking to the live agent, it seems that I paid through my google play store services. once going on to my play store; payment and subscriptions > found the recent declined > click fix. and everything went through.
I will say that the agent said I might encounter issues and do just cancel the payment and redo it with the agent, but I knew everything was fixed. but that is another solution.
hope this somewhat helped because the response you were giving was literally all the steps I took with an a.i assistance so the previous comment probably didn't help you because it didn't help me.

1 answer

Gary Foster 0 Reputation points

2026-09-20T06:54:58.98+00:00

Kind of a late response, but I had the same issue. Once talking to the live agent, it seems that I paid through my google play store services. once going on to my play store; payment and subscriptions > found the recent declined > click fix. and everything went through.
I will say that the agent said I might encounter issues and do just cancel the payment and redo it with the agent, but I knew everything was fixed. but that is another solution.
hope this somewhat helped because the response you were giving was literally all the steps I took with an a.i assistance so the previous comment probably didn't help you because it didn't help me.

Answer 1

Hi there, this is Marc. Thanks for reaching out to the community.

That error code means the subscription billing profile in your Microsoft account is stuck in a corrupted state. Clearing cache or switching browsers won’t fix it, the problem is server-side.

Go to https://account.microsoft.com/services and see if the subscription shows “Past due” or “Payment failed.” If it does, remove the existing payment method completely, then add a new one. Don’t just update the card, it must be deleted and re-added.

If you can’t update payment there and the same error keeps coming up, the billing profile itself has to be reset by Microsoft Support. You’ll need to contact them directly at https://support.microsoft.com/contactus and reference the exact error string “InvalidRecurrenceState.” That flag can only be cleared on the back end.

Best regards,