How can I designate a safe sender in Outlook Android?

Question

How can I designate a safe sender in Outlook Android?

kathy2343 20

How can I designate a safe sender? All the info I've found says it's done through the Account Settings Junk Mail option, but no Junk Mail option appears. It's an IMAP account--should I have set it up differently?

I get a daily email with an image I need to see, but it doesn't appear in the mobile app, even though I've designated the sender as safe via Outlook desktop.

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C Robinson 0 Reputation points

2026-09-25T16:39:37.1333333+00:00

I daily get emails from VA and all of them from "no-reply-v??-gov" go to my junk folder. Now I have to faithfully check the junk folder at least twice a day. I click the "not junk" option which moves the email to my inbox, and it says that future emails from that email address will not be treated as junk. But the future emails ARE treated as junk. Is there any way I can have the VA emails not go to junk?
Hornblower409 16,200 Reputation points

2026-09-26T06:37:00.44+00:00

@C Robinson said

Is there any way I can have the VA emails not go to junk?

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post.

You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem

Answer accepted by question author

0 additional answers

C Robinson 0 Reputation points

2026-09-25T16:39:37.1333333+00:00

I daily get emails from VA and all of them from "no-reply-v??-gov" go to my junk folder. Now I have to faithfully check the junk folder at least twice a day. I click the "not junk" option which moves the email to my inbox, and it says that future emails from that email address will not be treated as junk. But the future emails ARE treated as junk. Is there any way I can have the VA emails not go to junk?
Hornblower409 16,200 Reputation points

2026-09-26T06:37:00.44+00:00

@C Robinson said

Is there any way I can have the VA emails not go to junk?

I understand that you have the same or similar issue to the one discussed in this thread. But you will not get any help by adding to an old post.

You need to start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem

Answer 1

Jeronimo Fuerte 46,730 Independent Advisor

Hi! You cannot designate a safe sender directly in the Outlook Android app, Safe Sender functionality is only available via Outlook desktop or web versions; the Android app does not support managing Safe Sender lists via IMAP accounts.

Because of this limitation, image-based content from that sender remains blocked on mobile, despite being marked safe on desktop. Outlook for Android, when connected via IMAP, doesn’t apply desktop/web junk-mail or safe-sender rules, nor does it auto-load images, even from trusted senders, unless images are manually allowed per message.

kathy2343 20 Reputation points

2025-08-16T00:28:54.58+00:00

Thanks for the information. Unfortunately, between this problem and not being able to block a sender in my IMAP accounts, I think I'm going to have quit trying to use Outlook Android. I have 8 accounts for various reasons, mostly IMAP. :-(