OneDrive on Mac keeps crashing

Kevin 5 Reputation points
2025-07-29T19:44:58.3766667+00:00

OneDrive on Mac keeps crashing, and I have tried every single troubleshooting step possible. Here's a truncated version of the error message:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2025-07-29 19:38:02 +0000

Application Name: OneDrive

Application Bundle ID: com.microsoft.OneDrive-mac

Application Signature: ????

Application Bitness: x64

Application Version: 25.127.0701.0006

Crashed Module Name: MacCrossPlatformUX

Crashed Module Version: 1.0

Crashed Module Offset: 0x000000000019eb98

Blame Module Name: MacCrossPlatformUX

Blame Module Version: 1.0

UnsymbolicatedChecksum: 2DECAA6D2726F98BAB349D89C08581B6

Blame Module Offset: 0x000000000019eb98

StackHash: a9ce4c229a71c6b6_1_main

Application LCID: 1024

Extra app info: Reg=English Loc=0x0400

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016ae41850

Crashed thread: 0 OS Information

Operating System: Mac OS X 15.6 (Build 24G84)

CPU: ARM64e, Logical CPU Count: 8

Physical Memory: 16384 MB

Device_model: MacBookPro18,3

Screen: 1352.000000 x 845.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1352.000000, 845.000000

CrashedApp_Virtual_Memory_Size_MB: 407020.781250

CrashedApp_Resident_Memory_Size_MB: 270.390625

CrashedApp_Memory_Footprint_MB: 77.034912

ErrorReportingDeviceUUID: 08FF61A6-23A4-5A61-BBB9-9EA7B4538641

ErrorReportingUUID: 56586200-27D3-4FDD-B8CC-58144F577412

ULS UUID: B0469641-94AC-44B2-A4D5-9CC19E725914

CrashedLogSessionId: 6B47126B-66F2-4DE2-9A43-DA856E08A809

TimeFromLaunch: 0 hours, 0 minutes, 11 seconds

CrashedSessionDuration: 11

Total errors on this client: 8

Microsoft 365 and Office | OneDrive | For home | MacOS
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  1. Anonymous
    2025-07-29T21:16:30.4266667+00:00

    Hi Kevin,

    Thank you for the update. I'm glad to hear that using the "Insider" version of the OneDrive app has resolved the issue and that your app is now working perfectly. Since the issue has been resolved, I will consider this task closed. If you encounter any further issues, please don't hesitate to reach out.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Regards,

    Carlo | Microsoft Community Support

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  2. Kevin 5 Reputation points
    2025-07-29T20:39:18.7633333+00:00

    Update: I sourced a download of an "Insider" version of the Onedrive app, and my app works perfectly fine now. https://hansbrender.com/all-onedrive-versions-mac/

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