I'm in my microsoft family subscription plan but i can't use the 1 TB storage

Hi Win,

Thanks for reaching out to the Microsoft Community, and I’m sorry to hear you’re experiencing issues on your OneDrive and your not able to use the 1 TB storage. I understand how important it is.

Let’s go through a few steps to confirm your subscription:

Step 1: Wait for Propagation

• Microsoft states it can take up to 24–48 hours for OneDrive to reflect updated storage after renewal.
• If it’s been less than that, give it a bit more time.

Step 2: Verify Subscription Status

• Confirm the Family Plan: Make sure you are signed into Microsoft Account that’s part of the Microsoft 365 Family subscription.

  Only **Microsoft 365 Family** members (up to 6 people) are eligible for the 1TB OneDrive storage per user.
  
  **Check the Subscription Details**:
  
     Go to the Microsoft Account Subscription page and confirm that your account is listed under a **Microsoft 365 Family** subscription.
  

Step 3: Unlink and Relink OneDrive

• Right-click the OneDrive icon in the system tray.
• Go to Settings > Account > Unlink this PC.
• Close OneDrive completely.
• Reopen OneDrive and sign in again with your Microsoft 365 account.
• This refreshes your account status and often resolves quota mismatches.

Step 4: Clear Cached Credentials

• Open Credential Manager via Start menu.
• Go to Windows Credentials and remove entries related to OneDrive or Microsoft Office.
• Restart your PC and sign back into OneDrive.

Step 5: Reset OneDrive Client

• Press Windows + R, then run: then enter below commands
• %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
• Wait 30 seconds. If OneDrive doesn’t restart, launch it manually.
• This performs a full refresh of sync settings and storage recognition.

Step 6: Check OneDrive Web Storage

• Visit OneDrive Online.
• Check the storage quota in the lower-left corner.
• If it shows 1TB here but not on your PC, click the quota display to force a refresh.

Please let us know if these steps help resolve the issue, or if you need further assistance. We're here to help!

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Regards,
Carlo | Microsoft Community Support