Why can't I scroll through photos in Onedrive in Windows 10 on a laptop in Chrome?

Question

Why can't I scroll through photos in Onedrive in Windows 10 on a laptop in Chrome?

Linda Bowers 25

I cannot scroll through my photos that are in a file in Onedrive. The arrows do not work and it lists 1/1 photo at the top when I view the first photo even though I have 80 photos in the file. Using my laptop, windows 10, chrome browser. How can I fix this?

JANSHER LIWAG 8,955 Reputation points Independent Advisor

2025-07-23T18:59:45.8633333+00:00

Hi Linda

Welcome to the Microsoft Community. We apologize to hear you're experiencing issues with your OneDrive cannot scroll through your photo's.

Possible reason your getting this problem is

Reason 1: OneDrive Web Viewer Bug

Some users report that when opening a photo in OneDrive, it shows “1/1 photo” even if there are many in the folder.

The arrow keys and scroll gestures don’t work, especially in Chrome.

Reason 2: New OneDrive Layout

Microsoft has updated the OneDrive web interface, and the photo viewer may not support scrolling in certain views or browsers.

The new layout may require you to manually exit the photo view and click the next photo from the folder view.

Reason 3: Browser Compatibility

Chrome may not fully support the new OneDrive photo viewer features.

Some users have better results using Microsoft Edge or Firefox.

Please follow this troubleshooting steps to try and resolve the issue.

Option 1: Try a Different View in OneDrive

Step 1: Open OneDrive Online "https://onedrive.live.com"

Step 2: Instead of opening a photo directly, click the Photos tab on the left.

Step 3: This view is optimized for browsing and may allow scrolling

Option 2: Check for Chrome Updates

Step 1: Open GoogleChrom browser

Step 2: Click the three dots (⋮) in the top-right corner.

Step 3: Select Help > About Google Chrome

Step 4: Check for Updates

Option 3: Disable Chrome Extensions

Step 1: Open Chrome

Step 2: Click the three dots (⋮) in the top-right corner.

Step 3: on the left pane Menu at the bottom click Extensions.

Step 4: You’ll see a list of all installed extensions.

Step 5: Toggle the switch off for each extension you want to disable.

Step 6: Restart Chrome > Close and reopen Chrome to ensure the changes take effect.

Option 4: Steps to Clear Cache in Google Chrome

Step 1: Open Chrome

Step 2: Click the three dots (⋮) in the top-right corner.

Step 3: Click History

Step 4: Click again the history > History page will load.

Step 5: on the left pane menu select "Delete Browsing Data"

Step 6: a small window "Delete browsing data" will appear

Step 7: delete data both Basic & Advanced

Step 8: Check ff: boxes Browsing History, Cookies and other site data, Cached images and files".

Step 9: Restart Chrome > Close and reopen Chrome to ensure the changes take effect.

I hope this information helps. Let me know if you have any other questions.

Warm Regards,

Jansher | Microsoft Community Support
Linda Bowers 25 Reputation points

2025-07-23T21:12:59.8733333+00:00

Jansher it seems that I cannot scroll through the photos when I am viewing them in the "tile" setting, but I can scroll through when I am viewing them in the "list" setting. Thanks for your help.

Answer accepted by question author

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Linda Bowers 25 Reputation points

2025-07-23T21:12:59.8733333+00:00

Jansher it seems that I cannot scroll through the photos when I am viewing them in the "tile" setting, but I can scroll through when I am viewing them in the "list" setting. Thanks for your help.

Answer 1

Edward Schlobohm01 10,210 Independent Advisor

Hi Linda,

Thank you for reaching out to the Microsoft Community. I understand how frustrating it can be when you're unable to view all of 80 photos in your OneDrive folder.

To help us troubleshoot, could you confirm if there have been any recent updates to your computer? Also, when was the last time you were able to view your photos without any issues?

In the meantime, here are a few steps you can try:

Change view mode: Switch to “Tiles” or “Photos” in OneDrive.
Try a different browser: Use Edge or Firefox to check if the issue persists.
Clear Chrome cache: Go to Settings > Privacy > Clear browsing data.
Update Chrome and Windows: Make sure both are up to date.
Use the OneDrive desktop app: If the web version isn’t working, try accessing your photos through the app.

Please feel free to reach out again if you need further assistance.

Warm regards,

Edward Schlobohm

Linda Bowers 25 Reputation points

2025-07-23T21:14:01.2733333+00:00

Edward it seems that I cannot scroll through the photos when I am viewing them in the "tile" setting, but I can scroll through when I am viewing them in the "list" setting. Thanks for your help.