What means Error tag: 7q6ca and Error code: -2147023838 ?

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What means Error tag: 7q6ca and Error code: -2147023838 ?

Anonymous

Microsoft 365

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Answer 1

Hello, Jackson Brito

Welcome to Microsoft Community.

I'm sorry to hear you're encountering difficulties with your Microsoft 365 applications. The error tag '7q6ca' and error code '-2147023838' are associated with sign-in issues in Office applications. This situation often arises due to corrupted authentication data or cached credentials.

To address this, please follow these steps:

Close All Office Applications: Ensure that all Office applications, including Outlook and Teams, are completely closed.
Delete Authentication Cache:
- Press Win + R to open the Run dialog.
- Type %localappdata%\Microsoft and press Enter.
- In the folder that opens, locate and delete the folders named OneAuth and IdentityCache.
Restart an Office Application:
- Open any Office application, such as Word or Excel.
- Attempt to sign in with your Microsoft 365 credentials.

These steps should help clear any corrupted authentication data and resolve the sign-in issue. If the problem persists, consider the following additional measures:

Remove and Re-add Your Account:
- Go to Settings > Accounts > Access work or school.
- Remove your work or school account.
- Restart your computer and add the account again.
Repair Office Installation:
- Navigate to Control Panel > Programs > Programs and Features
- Find Microsoft Office in the list, select it, and choose Change
- Select Quick Repair, and if the issue remains, try Online Repair

Remember, technology can sometimes be as unpredictable as a plot twist in a mystery novel, but with patience and the right steps, most issues can be unraveled.

Best regards,

Chandy.L |Microsoft Community Support Specialist