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Hello,
I have a shared WOrd document that is edited in MS Word online. It uses Mendeley for inserting references. Since a week, the document crashes after inserting a new reference, error message: "Couldn'T save automatically. To avoid losing your changes, please copy them before you reload this document". I tried every possible soliution, such as reinstalling plugins, the offline Mendeley app used for creating the references, copying the document into a new version, reuploading the document, etc. Nothing works. How can I solve this problem? Is it a current problem known to Microsoft and Mendeley/Elsevier? How do I solve it?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Christian Fuchs3,
This my 2nd follow-up regarding your (Dendeley error in word online). We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Thank you.
Bench
Microsoft Moderator