I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-07-06T14:19:09+00:00

    Message says Not Found for that URL.

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  2. Anonymous
    2025-06-26T18:41:10+00:00

    I started having the problem the same as everyone else 2 days ago. I have a slightly different view. On my Windows 11 machine all browsers fail with the "It's not you" message. The Windows 11 machine was tried on ethernet and wifi connections. My android phone works fine using the Android Mail app. My Windows 10 machine works OK accessing ATT mail using all browsers. I suspect it's either Yahoo or most likely ATT being the problem. Hope someone finds a solution soon.

    I have been having this problem for 2 days....Chrome and Firefox. Glad to see this post and was going to try this, but my hubby reminded me that I am not on Wifi, my desktop PC is HARDwired. So he put the PC on wifi, and my email worked! He then put the PC back to hardwired (ethernet cable?) and it continued to work! Not sure what happens when I turn computer off, but at least I have something to try now... GOLLLLLEEEE!!!

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  3. Anonymous
    2025-06-14T00:08:44+00:00

    I have had the same issues and tried the same fixes, to no avail. One thing that did happen when trying to get to the log in page was when I tried resetting the password through att.com, I did get a box that popped up and it seemed like it wanted certificate information. I chose the entry with the closest date. Ultimately though it went back to the same message that we are all familiar with, It's us, not you! If anyone has had this issue and has a fix, please let me know.

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