Office Android apps won't open after Samsung OneUI 7 update

Anonymous
2025-05-03T16:27:30+00:00

I recently installed the Samsung OneUI 7 update on my S23 Ultra. Everything else seems to be working fine, but if I attempt to open Word or Excel, they simply refuse to open. The animation of the button opening up starts and then it collapses back down again.

I tried clearing the cache on Word and it had no effect. Then I tried to restarting my phone. It had no effect. Next I tried uninstalling and reinstalling it. No effect.

Outlook and Family Safety still work. But Word, Excel, and OneNote all don't.

Microsoft 365 and Office | Word | For home | Android

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Anonymous
2025-05-04T16:34:09+00:00

I fixed it. When I opened the Office Mobile app, it had a storage/access request prompt. After I dealt with that, I opened Word and Excel from that app.

Based on the app details, it appears that this Office Mobile app came from the Samsung Cloud store and might be a pre-installed app. I'm not sure if it's actually good for anything or if it's just an advertisement for Word, Excel, and PowerPoint. Either way, it seems to be the source of the issues I was experiencing.

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  1. Anonymous
    2025-06-01T02:19:06+00:00

    This is what worked. I didn't think I had office mobile app. It didn't show up anywhere, but when I searched in settings it worked. This solved it:

    1. In settings search 'office mobile'
    2. Open office mobile app
    3. 'Force stop'
    4. Try to open and will ask for permissions 
    5. Allow all
    6. Try opening word, excel, PowerPoint, etc.

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  2. Anonymous
    2025-05-17T13:45:49+00:00

    I tried this after reading your post, and it didn’t fix the problem for me either. I cleared the phone cache and tried again, but got the same results.

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  3. Anonymous
    2025-05-17T13:34:44+00:00

    I've searched for the Office Mobile app in the app pages by name and visually looking at all icons. I’ve looked at apps in settings too, just in case it might only be there.

    I've done this more than once in case I missed it. Unfortunately, I can't find it.

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  4. Anonymous
    2025-05-16T19:21:03+00:00

    I was in the same bind. I didn't think I had the Office Mobile app, but after an extensive search, I found that I did have it. Following the suggestions in this thread, I gave it all permissions. Following that, the Microsoft apps (Word, Excel, OneNote, 365) all now opened. I don’t know why, but it worked. Thank you all who contributed to this thread.

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